Tuesday Kreis
London,ON
Summary
Customer-focused Service Agent known for high productivity and efficient task completion. Possess specialized skills in customer communication, problem-solving, and conflict resolution. Excel at using empathy, active listening, and patience to enhance customer satisfaction and loyalty. Ready to leverage abilities in fast-paced environments to contribute positively to team success and customer experience improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Agent
ALLSTATE CANADA
LONDON, ON
04.2023 - Current
- Greeted customers and provided prompt, courteous service.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Verified accuracy of customer data entered into the system.
- Maintained accurate records of customer interactions and transactions.
- Researched relevant policy information to answer customer questions.
- Facilitated payment processing for premium payments and renewals.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Developed strong relationships with clients by providing exceptional customer service.
- Investigated discrepancies between actual charges and expected premiums.
- Fostered strong relationships with current and prospective clients to maintain client retention.
Educational Assistant
Thames Valley District School Board
LONDON, ON
03.2016 - 04.2023
- Provide support to students with special needs to help them learn and grow.
- Deliver personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Report on student progress, behavior and social skills to parents.
- Monitored student behavior in the classroom, playground, cafeteria, and other school areas.
- Collate classroom materials to help teachers prepare for daily instruction and activities
Manage aggressive behavior's and diffuse heightened situations - Conducted one-on-one tutoring sessions with students who needed extra support.
- Attended faculty meetings and parent conferences as needed.
- Created a positive learning environment by encouraging cooperation among students.
Intervenor
Canadian Deafblind Association
LONDON, ON
04.2014 - 08.2016
- Assisted individuals with disabilities to access community activities and resources.
- Prepared, facilitated and monitored individualized support plans.
- Developed positive relationships with the individuals served and their families.
- Monitored progress towards identified goals on an ongoing basis.
- Maintained records of all interactions and documentation of progress toward goals according to agency standards.
- Engaged in problem solving techniques with individuals when issues arise.
- Stayed current on advances in the field by attending workshops and seminars regularly.
- Identified appropriate community resources and provided referrals for services.
- Established behavioral modification goals and assessed progress toward goals.
Waitress
Pizza Hut
LODNON, Ontario
12.2012 - 06.2015
- Maintained customer satisfaction with timely table check-ins to assess needs
- Used cash register and credit card machines to cash out customers
- Kept servers area clean and well stoked to increase efficiency while working tables
- Displayed enthusiasm and promoted excellent service to customers
Cashier
Bulk Barrel
LONDON, Ontario
06.2011 - 11.2012
- Maintained knowledge of store products with ability to help customers locate items with ease
- Replenished sales floor merchandise, organized shelves, racks and bins for optimal appearance
- Operated cash register for all transactions with excellent accuracy
- Provided utmost friendly service to all customers
Education
Diploma - Developmental Services Worker
Fanshawe College of Applied Arts And Technology
London, ON06-2015
Skills
- Insurance terminology
- Client Education
- Policy understanding
- Customer Service
- Documentation abilities
- Time Management
- Regulatory Compliance Adherence
- Proficient in Allstate CRM programs (focus, workday,genesys)
- Proficient with Home and Auto Manuals
Certification
- OTL License obtained April 2023
Timeline
Service Agent
ALLSTATE CANADA
04.2023 - Current
Educational Assistant
Thames Valley District School Board
03.2016 - 04.2023
Intervenor
Canadian Deafblind Association
04.2014 - 08.2016
Waitress
Pizza Hut
12.2012 - 06.2015
Cashier
Bulk Barrel
06.2011 - 11.2012
Diploma - Developmental Services Worker
Fanshawe College of Applied Arts And Technology
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