TUBA SHEIKH
Pickering,ON
Summary
Dynamic and dedicated professional with a background in computer programming and extensive experience in technical support and educational settings. With a solid foundation in problem-solving, teamwork, and information services, has demonstrated effective multitasking abilities to meet student and client needs efficiently.
Overview
4
4
years of professional experience
Work History
Technical Support Advisor
Concentrix
12.2022 - Current
- Gave remote support to a global customer base, troubleshooting technical issues, and resolving problems efficiently
- Escalated unresolved issues to the appropriate teams and followed up until resolution
- Explained policies and procedures to clients as needed
- Utilized remote support tools to provide instructions considering clients' skill levels
- Addressed client inquiries regarding services, providing timely and accurate information
- Maintained customer satisfaction rating above 92%.
Math Expert
Photomath
09.2020 - 12.2023
- Solved a wide range of math questions providing step-by-step answers to account for students' unique learning abilities
- Reviewed and scored questions solved by other Math experts
- Maintained an expert rating above 95%.
Page
Public Library
11.2022 - 04.2023
- Shelved and organized library materials, ensuring proper placement and adherence to library classification systems
- Assisted with inventory tasks, such as self-checks, to maintain an updated and accurate collection
- Helped patrons find materials and provided general information about library services
- Provided basic reader’s advisory services to patrons by referring to tools, booklists, and databases
- Maintained attractive and organized displays to highlight new books and library programs.
Assistant Supervisor
Convenience Hut
08.2022 - 12.2022
- Entered data from invoices into Excel spreadsheets with a focus on speed and accuracy
- Handled paperwork, including shift scheduling
- Organized and maintained digital and hard copy files and records
- Monitored store security and safety procedures and reported any safety concerns
- Performed routine visual merchandising tasks.
Education
Computer Programming -
Durham College
Oshawa, ON06.2022
Skills
- Data Management/Entry
- Team Player
- Professionalism
- Commitment to Continuous improvement
- Information Services
- Tech Assistance
- Problem-Solving
- Organizational Skills
- Initiative
- Communication
- Adaptability
- Analytical Skills
Timeline
Technical Support Advisor
Concentrix
12.2022 - Current
Page
Public Library
11.2022 - 04.2023
Assistant Supervisor
Convenience Hut
08.2022 - 12.2022
Math Expert
Photomath
09.2020 - 12.2023
Computer Programming -
Durham College
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