Tuan Kiet Lai
San Jose
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Boba Barista
Toco Toco
Ho Chi Minh
03.2022 - 07.2022
- Prepared and served a variety of boba tea drinks to customers.
- Maintained cleanliness and organization of the beverage preparation area.
- Engaged with customers to provide exceptional service and product recommendations.
- Restocked supplies such as straws, cups, and napkins for the barista station.
- Prepared hot and cold drinks according to customer specifications.
- Assisted customers with customizing their drinks with toppings like tapioca pearls or jellies.
- Checked quality of ingredients used in beverages before serving them to customers.
- Collaborated with team members to improve workflow during peak hours.
Cafe Worker
Guta
Ho Chi Minh
08.2022 - 12.2022
- Assisted customers with menu selections and dietary preferences.
- Prepared and served a variety of beverages and food items.
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service to enhance guest experiences.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar.
- Handled customer complaints and feedback, implementing changes to improve service.
Delivery Driver
DoorDash
San Jose
03.2023 - Current
- Delivered food and groceries to customers in a timely manner.
- Navigated routes efficiently using mobile delivery apps.
- Communicated with customers to confirm orders and address concerns.
- Maintained delivery vehicle cleanliness and performance standards.
- Managed multiple deliveries simultaneously while ensuring quality service.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Education
High School Diploma -
Nguyen Tat Thanh High School
Ho Chi Minh City06-2021
Skills
- Customer communication
- Problem solving
- Attention to detail
- Safe driving
- Team collaboration
- Customer service
Timeline
Delivery Driver
DoorDash
03.2023 - Current
Cafe Worker
Guta
08.2022 - 12.2022
Boba Barista
Toco Toco
03.2022 - 07.2022
High School Diploma -
Nguyen Tat Thanh High School
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