Tuan Khoa (Edward) Dinh
Winnipeg,MB
Summary
Dependable barista successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Barista Manager
Panda Tea
07.2020 - 10.2023
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created new training guidelines, and provided staff orientation and training.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Food Preparation Worker
Kyugrill
06.2017 - 10.2018
- Made food according to standard recipes with requested changes for customer satisfaction.
- Packaged and stored food products following proper handling and preservation methods.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
Education
Bachelor of Science - Business Technology Management
Red River College
Winnipeg, MB06.2020
Skills
- Team Building and Leadership
- Work Planning and Prioritization
- Inventory management
- Problem Solving and Multitasking
Languages
English
Vietnamese
Availability
Wednesday to Sunday: Opening to Closing
Timeline
Barista Manager
Panda Tea
07.2020 - 10.2023
Food Preparation Worker
Kyugrill
06.2017 - 10.2018
Bachelor of Science - Business Technology Management
Red River College
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