Tuan Tran
San Jose
Summary
Determined and dedicated young professional with over 5 years of customer service experience. Good at troubleshooting problems with critical thinking strategies and building successful solutions. Excellent verbal and written communicator with strong background in cultivating positive relationships with customers and guests. Great with maintaining organized, clean and safe working environment with diligent attention to important details.
Overview
9
9
years of professional experience
Work History
Server
Big T Seafood Bar
09.2024 - Current
- Increased beverage and food sales by 30% more every month since hired by implementing upselling strategies such as strong recommendations on specific food and notifying guests on specials of the day
- Delivered highest quality of customer service to ensure a comfortable dining experience for our guests by implementing attentiveness and care
- Assisted managers and owner in maintaining a clean and welcoming environment for our guests, such as cleaning regularly and keeping up-to-date on restocks.
- Assisted co-workers on tasks such as running own food and bussing own table when free and necessary to ensure an efficient working environment.
Intern
Unite Here, Second Harvest
06.2023 - 06.2024
- Developed programs to meet current and expected manager demands
- Attended meetings or seminars to obtain information for use in training programs or to inform management of training program status
- Facilitated and directed volunteers to their assigned destinations and roles
- Analyzed problems and worked with teams to develop solutions
- Contributed to improving and enhancing employee work ethics thus increasing overall production by 30% of prior product delivery
Server
Cheesecake Factory Inc
03.2021 - 04.2023
- Coordinating with all staff to ensure quality working environment and address any possible arising complications
- Listened to guest needs and responded promptly for personalized service
- Communicated professionally with customers, colleagues, and supervisors
- Demonstrated hospitality and customer service while greeting tables to heighten overall guests dining experience
- Increased bill totals by suggesting drinks, desserts and other add-on purchases by at least 25% of total bill cost
Head Server / Shift Leader
Sushi Time
01.2016 - 07.2020
- Oversee entire staff ensuring there is no issue and service is running smoothly
- Delivered excellent service to guest and customer to enhance visit experience
- Coordinated with management and team to deliver highest quality of customer service
- Paid attention to attentive care that would result in positive feedback and increase in sales and tips
- Delivered high end training to new employees on serving etiquette and serving professionalism
Education
Public Health -
San Jose State University
12.2023
Public Health -
Monterey Peninsula College
06.2018
Skills
- Strong work ethic
- Exceptional customer service
- Ability to prioritize
- Time management
- Problem-solving abilities
- Attention to details
Timeline
Server
Big T Seafood Bar
09.2024 - Current
Intern
Unite Here, Second Harvest
06.2023 - 06.2024
Server
Cheesecake Factory Inc
03.2021 - 04.2023
Head Server / Shift Leader
Sushi Time
01.2016 - 07.2020
Public Health -
Monterey Peninsula College
Public Health -
San Jose State University
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