TU LUONG
SALES MANAGEMENT
Halifax,NS
Summary
Take advantages of sales skills, experiences and understanding of market to become a professional sales executive and bring a lot value to customers. Besides, with good communication skills and large network, I strongly believe that I can achieve every goal of sales. From that, I will contribute to development of the company as well as my career path.
Knowledgeable Sale Management with proven track record in retail supervision. Managed daily operations and ensured smooth functioning of store activities. Demonstrated leadership and customer service skills, fostering collaborative and productive team environment.
Overview
9
9
years of professional experience
2
2
Certifications
1
1
Language
Work History
Retail Store Supervisor
TIAN PHAT ASIAN GROCERY STORE
07.2024 - 05.2025
- To be involved in door-to-door soliciting and telemarketing.
- Supervise and coordinate sales staff and cashiers.
- Manage inventory and monitor product life cycle as well as the return of merchandise.
- Resolve issues that may arise, including customer requests, complaints and supply shortages.
- Maintain safety stock of specified inventories and order merchandise.
- Prepare reports regarding sales volumes, merchandising, inventories and personnel matters.
- Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness.
- May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.
- Handle daily shelves’ stocking to maintain full stock of all shelves.
- May handle wholesale deliveries.
Store Manager
LIEN PHAT MILK STORE
01.2019 - 02.2024
- Develop and implement sales plans and promotional programs in many different forms based on a deep understanding of market and customer needs around the store area to ensure business efficiency and the highest level of customer service according to store standards.
- Supervise all daily operations at the store including sales, customer service, controlling the standards set for the store, supervising employees, and managing inventory.
- Implement training, coaching, and guidance for employees to perform tasks at the store.
- Ensure doors are always clean and biologically protected according to standards.
- Build, maintain and improve a better working environment for employees at the store.
- Receive and resolve customer complaints.
- Implement and maintain work to ensure security, order, labor safety and labor protection at the store.
- Implement daily reporting regime according to regulations.
- Some other tasks according to actual requirements at the store.
Sales Manager
EASY CAR GROUP
06.2022 - 12.2023
- To train the purchasing staff on appraisal process, process of checking quality of purchased automobiles and the procedure for notarizing, signing off the purchase authorization or issuing the purchase invoices.
- To train the purchasing staff on technical knowledge, operational features, the usage of the accessories of automobiles which are sold at the company's branch showroom, the usage history of the former owner, the sales process, the notarizing procedure for sale or signing off a power of attorney to sale or issuing the sales invoices.
- To train staff on marketing plans for the used car's market to set up the advertising campaigns in social network channels such as Google, Facebook, Zalo, Youtube, etc.
- To make a timeline schedule of To make plans for buying the specific number of automobiles in each model line in accordance with current market demand.
- To appraise and check the customer's selling cars at their home or showroom to propose the price to Sales Director as well as propose buying and selling prices of the cars which the company owns.
- To aggregate data of buying and selling costs such as purchase/sales commissions, buying/selling brokerage, refurbishing (car cleaning), spare parts, repair, etc. and withdrawal of original records, fuel, transportation, insurance, registration fee, road tolls, etc.
- To coordinate with Service department and link with garages to refurbish the used cars with the fastest time and still ensure the required quality of refurbishment.
- To link the insurance companies and the partner banks that have a used car loan policy.
- To report revenue and profit along with operation results to the company's Board of Directors on weekly basis.
Consultant on selling used car
PHU MY HUNG TOYOTA USED CAR
09.2021 - 05.2022
- Well understanding technical knowledge, operational features, and selling prices of used cars are being distributed on the market.
- Introduced and advertised products to customers through traditional and new channels such as Facebook, Youtube, e-commerce platforms.
- Established relationships with sales staff of other firms and competitors, learn information about competitors' products in the same segment to accurately advise customers' needs.
- Approached and discover each of customers' financial conditions and demands to advice the most appropriate used car models.
- Put in practice win-win negotiation with customer to get best deal possible.
- Supported in registration, vehicles testing, delivery according to customers' needs.
- Followed up closely to the after-sales process of the company's policy.
Sales executive
HYUNDAI KINH DUONG VUONG, HYUNDAI GIA DINH, HYUNDAI TRUONG CHINH
09.2017 - 03.2021
- Well understanding technical knowledge, operational features, and selling prices of Toyota cars are being distributed on the market.
- Introduced and advertised products to customers through traditional and new channels such as Facebook, Youtube, e-commerce platforms.
- Established relationships with sales staff of other firms and competitors, learn information about competitors' products in the same segment to accurately advise customers' needs.
- Approached and discover each of customers' financial conditions and demands to advice the most appropriate Toyota car models.
- Put in practice win-win negotiation with customer to get best deal possible.
- Consulted specifically and accurately the package of accessories, physical damage coverage and after-sales service policy.
- Supported in registration, vehicles testing, delivery according to customers' needs.
- Followed up closely to the after-sales process of the company's policy.
- Took part in researching the market to make plans and organize the Test Drive program in the city as well as other provinces.
Consultant on selling professional hair cosmetics
NGUYEN AND BROTHERS TRADING COMPANY LIMITED
12.2015 - 05.2017
- Well understanding products knowledge, selling prices are being distributed on the market.
- Introduced and advertised products to potential hair salons in HCMC.
- Updated information of products from the producer through training classes and trainers of head office in Ha Noi.
- Participated in classes of using new products of the company requirement to help customer - hair salons improve quality of service in using brand's products.
- Reported to sales manager and coordinated with teammates to build the brand image and achieve team's targets.
Education
Business Administration - Human Resources Management
Ho Chi Minh City Open University
01.2011 - 1 2017
Skills
- Team-work
- Negotiation
- Store operation
- Negotiation
- Sale strategy development
- Staff training and development
- Warehouse organization
Certification
TOEIC: 615
Personal Information
- Date of Birth: June-22-1993
- Gender: Male
Timeline
Retail Store Supervisor
TIAN PHAT ASIAN GROCERY STORE
07.2024 - 05.2025
Sales Manager
EASY CAR GROUP
06.2022 - 12.2023
Consultant on selling used car
PHU MY HUNG TOYOTA USED CAR
09.2021 - 05.2022
Store Manager
LIEN PHAT MILK STORE
01.2019 - 02.2024
Sales executive
HYUNDAI KINH DUONG VUONG, HYUNDAI GIA DINH, HYUNDAI TRUONG CHINH
09.2017 - 03.2021
Consultant on selling professional hair cosmetics
NGUYEN AND BROTHERS TRADING COMPANY LIMITED
12.2015 - 05.2017
Business Administration - Human Resources Management
Ho Chi Minh City Open University
01.2011 - 1 2017
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