Thalia Zengilli
Thornhill,Ontario
Summary
Bilingual beauty and tech professional with a proven track record of delivering outstanding client experiences in fast-paced environments. Experienced in developing creative makeup and hair solutions for television, film, and editorial projects. Highly organized and adaptable, with a keen eye for detail and a strong interest in product development. Fluent in English and French, with the ability to communicate effectively across cultures and client profiles.
Overview
6
6
years of professional experience
Work History
Account Manager & Product Specialist
UNITY Payments
05.2024 - Current
- Managed a diverse portfolio of accounts, building strong client relationships and ensuring prompt issue resolution to increase satisfaction.
- Handled 50-70 outbound and 10 inbound calls daily, providing bilingual customer service.
- Performed verification calls and coordinated with Loss Prevention to resolve account discrepancies and ensure smooth processing.
- Ensured compliance with AML regulations for POS terminal usage.
- Acted as the primary contact for in-house software app inquiries, offering support and feedback for product development.
- Successfully resolved escalated issues, preventing client loss and maintaining positive relationships.
Freelance Makeup Artist & Hair Stylist
Self Empolyed
03.2020 - 02.2024
- Created visual designs during pre-production to establish cohesive looks aligned with the director’s vision
- Applied specialized techniques tailored for HD cameras while maintaining on-set continuity
- Adapted looks in real time based on lighting, camera, or scene changes to maintain visual consistency
- Managed a diverse clientele, including production companies and agencies
- Skilled in wig application, styling, and character transformation
Prestige Beauty Advisor
(Beauty Boutique) Shoppers Drug Mart
07.2020 - 07.2023
- Proactively identifies customer needs and delivers personalized beauty solutions
- Provides exceptional customer service and expert product consultations
- Ensures cosmetic operating standards and visual guidelines are consistently met
- Trains staff to meet and exceed brand beauty sales expectations
- Manages client appointments, follow-ups, and personalized lookbooks using BEAUTYNOW
- Oversees inventory through cycle counting and BI/MI tools
- Utilizes sales tracking systems and consistently meets SPLH goals ($250/hour)
- Created weekly social media content and promoted new product launches to drive engagement and sales
Art Teacher
Student Scholars Academic Art & Music Classes
09.2019 - 05.2021
- created art lessons for 1 hour and 30
- Give a short demo of the following lesson, then show finalized piece
- Ability to work with more than 1-4 students at a time
- being alert and attentive to student’s needs
Education
Diploma - Arts
CMU College of Makeup Art & Design
12.2020
Skills
- Account managemnet
- Capable of multitasking, rapid learning, and performing well under pressure
- Team work and collaboration
- Customer service
- Experienced in Social Media Management
- Proficient in Google Sheets for data organization
- Salesforce CRM Proficiency
- Slack for streamlined team communication and collaboration
- Proficient in Vonage Cloud Communications
- Sales & Verification using Siclytics
Languages
English
Native/ Bilingual
French
Full Professional
Timeline
Account Manager & Product Specialist
UNITY Payments
05.2024 - Current
Prestige Beauty Advisor
(Beauty Boutique) Shoppers Drug Mart
07.2020 - 07.2023
Freelance Makeup Artist & Hair Stylist
Self Empolyed
03.2020 - 02.2024
Art Teacher
Student Scholars Academic Art & Music Classes
09.2019 - 05.2021
Diploma - Arts
CMU College of Makeup Art & Design
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