Harry Le
Ottawa,Ontario
Summary
Knowledgeable Banquet Set Up Supervisor with 4 years of experience in food and beverage service and set up configurations. Strong verbal and written communication skills to properly assign and execute tasks. Supervises and mentors banquet partners while working alongside for maximum productivity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Banquet Supervisor
Brookstreet Hotel
07.2022 - Current
- Managed a 40-thoudsand square foot conference space.
- Supervised a team of 30 partners.
- Established operational objectives and work plans and delegated assignments to subordinate partners.
- Coordinated and worked with others departments such as culinary & event management to successfully execute events given.
- Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
- Continually provided exceptional service to clients by being friendly, knowledgeable and accommodating.
- Maintained a consistent, regular attendance record.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Set up bar for operation, obtained cash float for bartenders and oversee the service bar.
- Keeping storage room and hallway area clear to ensure health & safety and be ready for upcoming events.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Displayed friendly, outgoing and energetic behavior to create a fun, warm and welcoming for all the guests as well as partners.
- Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Completed regular bar inventories and daily requisition sheets as requested.
Guest Services Supervisor
Vinpearl Ha Long Bay Resort
02.2015 - 05.2017
- Updated team members about changes in hotel products, services, pricing and policies.
- Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
- Interacted positively with customers while promoting hotel facilities and services.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Reviewed upcoming events and planned for expected challenges.
Education
Bachelor of Science - Accounting And Finance
Ha Noi Open University
Ha Noi 06.2014
Associate of Arts - Hotel And Restaurant Management
Algonquin College
Ottawa, ON05.2019
Skills
- Exceptional customer service
- Certificate in Alcohol Service
- Thrives under pressure
- Effective multi-tasker
- Inventory management
- Customer-focused
- Service-oriented
- Strong work ethic
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Results-oriented
- Strong communication skill
Accomplishments
- Achieved "Sensational Service" award at Brookstreet Hotel in 2019 by providing exceptional service to high profile clients.
- Achieved " Passion" award at Brookstreet Hotel in 2023 by involving and having positive impact on both guests and partners.
Certification
Smart Serve Ontario
Food safety Certification
CPR certification by Canadian Red Cross
Additional Information
Reference
Available upon request
Timeline
Banquet Supervisor
Brookstreet Hotel
07.2022 - Current
Guest Services Supervisor
Vinpearl Ha Long Bay Resort
02.2015 - 05.2017
Bachelor of Science - Accounting And Finance
Ha Noi Open University
Associate of Arts - Hotel And Restaurant Management
Algonquin College
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