Tsz Yan Wong
Langley,Canada
Summary
Key skills include strong analytical abilities and passion for learning new technologies. Capable of quickly adapting to new systems and protocols. Ready to use and develop troubleshooting and system optimization skills in Information Systems Administrator role. Good team player and leader who is willing to communicate with working partners from diverse background.
Overview
13
13
years of professional experience
Work History
Information Systems Administrator/Senior Inspector
Hong Kong Government
10.2022 - 01.2025
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices including escalation procedures for anomalies e.g. abnormally high CPU usage.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Updates on user manual and training materials were done to enhance users' understanding and awareness of new functions.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans so that disruption to service was minimal.
- Ensured high availability of critical systems by setting up and monitoring failover mechanisms and redundancy protocols.
- Facilitated team collaboration, setting up and maintaining project management and communication tools.
- Interacted with internal customers to understand business needs and translate into requirements and project scope by organizing meetings, discussion to foster communication.
Inspector of Customs and Excise
Hong Kong Government
04.2012 - 10.2020
- Trainer of Video Interview System for 2 consecutive years with over 200 officers being the assistant to formation training supervisor responsible for providing training to over 600 officers.
- Integrity shown in being the exhibit store and duty collection office manager by maintaining perfect records of exhibits in every exhibit audit check.
- Successfully detected a dangerous drug case with over 500 grams of cracked cocaine in the handbag of a female incoming passenger.
- Reduced smuggling attempts through vigilant monitoring and enforcement of customs regulations. Awarded favorable entry of detecting smuggling of Agarwood (a kind of endangered species) from Hong Kong to Mainland China.
- Devised operation plan in detecting contraband items including undeclared cigarettes and ivories.
- Maintained accurate case processing records of case investigation and successfully prosecuted offenders.
Education
Master of Computing - Information Technology
Illinois Institute of Technology
Chicago, Illinois09-2025
Bachelor of Social Science - Sociology
Hong Kong Baptist University
Hong Kong07-2010
Skills
- Training and mentoring
- Incident response management
- Application integration
- Ethics and integrity
- Vendor relationship management
- Disaster recovery planning
- Business continuity planning
- User access control
- Workflow coordination
- Budget administration
- Information security
Accomplishments
- Collaborated with team of 20+ members in the development of brand new workflow of intermodal transshipment cargoes for trade facilitation and law enforcement.
- Achieved a large scale information system enhancement by refining user requirements, drafting system workflows and assessing operational feasibility with accuracy and efficiency.
Languages
English
Full Professional
mandarin
Native or Bilingual
cantonese
Native or Bilingual
French
Elementary
Favorable Entry for Outstanding System Enhancements on Air Cargo Clearance System of Hong Kong
A scheme known as the "Alternative Smoking Products Transhipment Control Scheme" was planned to be launched to cater for the rising operational needs by Hong Kong Customs to uphold control on this type of cargoes for trade facilitation while ensuring proper control.
Within a 3-month period, my supervisors recognized my creativity, dedication and thorough understanding of business workflow and technical design to meet the official launch date of the Scheme and ensured smooth operation.
Timeline
Information Systems Administrator/Senior Inspector
Hong Kong Government
10.2022 - 01.2025
Inspector of Customs and Excise
Hong Kong Government
04.2012 - 10.2020
Master of Computing - Information Technology
Illinois Institute of Technology
Bachelor of Social Science - Sociology
Hong Kong Baptist University
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