Tsz Ling Yu Olivia
Calgary,AB
Summary
Results-driven administrative support excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
I am Self-motivated, team player with strong organizational and interpersonal skills. Always looking to learn new skills, take on extra responsibilities, and grow professionally.
Overview
15
15
years of professional experience
Work History
Commercial and Residential Cleaner
Merry Maids
08.2022 - 08.2023
- Regular cleaning service to private residential areas and assigned work areas.
- Demonstrated flexibility in adapting to unique client requests while maintaining professional standards throughout each job assignment.
- Enhanced client satisfaction by providing thorough commercial and residential cleaning services.
Executive Assistant
Hospital Authority
10.2021 - 02.2022
- Administrative support at Covid-19 Vaccine Allergy Safety Clinic under Hong Kong Public Hospital Receptionist (clerical and customer service, transactions duties to support the operation of the clinic.
- Managed executive calendars, scheduling patient appointments and coordinating medical arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Customer Service Executive
Urban Renewal Authority
09.2016 - 10.2019
- Participate in first self-developed 484 flat subsidized residential project
- Monitor progress of defect rectification works and prepare after-work records
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or appointments
- Supported engineering staff through scheduling meetings, coordinating construction arrangements, and preparing crucial documents
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
Customer Service Agent
SATS Hong Kong Airport Limited
10.2009 - 09.2010
- Managed approximately up to 100 flight bookings daily.
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Expedited ticketing procedures for quicker processing times and reduced wait times for customers at the counter.
- Provide a customer- oriented travel experience for Air Canada, Hong Kong Airline and Malaysia Airline.
Customer Service Officer
Hong Kong Airport Services Limited
08.2008 - 08.2009
- Managed approximately up to 100 flight bookings daily.
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Expedited ticketing procedures for quicker processing times and reduced wait times for customers at the counter.
- Provide a customer- oriented travel experience for Cathay Dragon Airline and Eva Air.
Education
BBA - International Business
Open University of Hong Kong
Hong Kong 08.2018
Skills
- Microsoft Office Word, Excel, PowerPoint, Outlook, Chinese and English typing
- Time Management
- Customer and client relations
- Microsoft Office Suite
- Database entry
- Scheduling and calendar management
Languages
Cantonese
Native or Bilingual
English
Full Professional
Mandarin
Native or Bilingual
Spanish (Introductory)
Volunteer Experience
Childcare Volunteer at Children's Cottage Society
- Contributed to child development of various creative activities and created safe, secure and nurturing environment for children.
Timeline
Commercial and Residential Cleaner
Merry Maids
08.2022 - 08.2023
Executive Assistant
Hospital Authority
10.2021 - 02.2022
Customer Service Executive
Urban Renewal Authority
09.2016 - 10.2019
Customer Service Agent
SATS Hong Kong Airport Limited
10.2009 - 09.2010
Customer Service Officer
Hong Kong Airport Services Limited
08.2008 - 08.2009
BBA - International Business
Open University of Hong Kong
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