Summary
Overview
Work History
Education
Skills
Visaholding
Personal Infomation
Languages
Accomplishments
Affiliations
Certification
References
Timeline
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Tsz Hin Hinson Lai

North York,Canada

Summary

Enthusiastic and experienced aviation professional with over six years in the industry, specializing in passenger and cargo operations with leading airlines. Recently completed a two-year diploma in International Transportation and Customs at Seneca Polytechnic, enhancing expertise in customs regulations, supply chain management, and transportation. Eager to apply my skills and knowledge to new challenges in air operations and contribute to innovative solutions within the aviation and logistics sector.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager - Airport Cargo Service

Korean Air Lines Co., LTD.
Hong Kong
11.2017 - 07.2022
  • Load Control: Managed weight and balance for B787, B777, B747, B737, A330, and A220 series, ensuring maximum space utilization.
  • Airfield Management Coordination: Coordinated with Airport Authority Hong Kong (AAHK), Air Traffic Control (ATC) and the Civil Aviation Department (CAD) to support airfield management activities.
  • Aircraft Turnaround Management: Oversaw aircraft turnaround for passenger and cargo flights, ensuring timely operations.
  • Supplier Oversight and Performance Monitoring: Monitored Ground Handling Agents (GHAs) to ensure compliance with standards, intervening as needed for safe, on-time departures.
  • Internal Auditing: Conducted station audits, updated SOPs and manuals and reported findings to headquarters.
  • Flight Support: Liaised between flight crews and the Operations Control Center (OCC).
  • Employee Training: Mentored new employees, providing on-the-job training and guidance.

Cargo Reservation Staff

EVA Airways Corporation
Hong Kong
03.2016 - 05.2017
  • Space Arrangement Management: Managed space arrangements for B777, B747, A330, and A320 series on HKG-TPE-East Coast US routes, optimizing load efficiency.
  • Cargo Bookings and Planning: Handled cargo bookings and prepared detailed export cargo plans, including load and ULD planning, to ensure smooth and timely operations.
  • Customer Relations: Maintained strong relationships with freight forwarders and customers, ensuring satisfaction and effective communication for bookings and inquiries.
  • Sales Collaboration: Collaborated with the sales department to identify new freight opportunities, assisted in achieving sales targets, and provided administrative support for cargo sales operations.
  • Operational Coordination: Worked with Cargo Operations, Ground Handling Agents (GHA), and Warehouse (W/H) teams to ensure accurate and efficient cargo handling.

Cargo Traffic Officer

EVA Airways Corporation
Hong Kong
01.2016 - 03.2016
  • Aircraft Loading Supervision: Supervised aircraft loading by ground handling agents, ensuring adherence to SOPs, safety standards, and schedules.
  • Cargo Build-up Oversight: Oversaw cargo build-up, including safety and quality checks of documentation and freight.
  • Load Control: Monitored and managed load control processes to ensure optimal aircraft balance and safety compliance.
  • Traffic and Operations Management: Managed air cargo traffic planning and operations, including truck management for import cargo transfers to China.

Education

Diploma in International Transportation & Customs -

Seneca Polytechnic
Toronto, ON
12-2023

Bachelor of Tourism And Event Management -

University of South Australia
Adelaide, Australia
08.2014

Skills

  • Airline policy implementation
  • Load Management
  • Problem-solving aptitude
  • Task Prioritization
  • Attention to Detail
  • Time Management
  • Team Collaboration
  • Effective Interpersonal and People Skills

Visaholding

Post-graduation work permit

Personal Infomation

  • Nationality Hong Kong SAR
  • Ontario Full G Driver’s License

Languages

English
Full Professional
Cantonese
Native/ Bilingual
Mandarin
Native/ Bilingual

Accomplishments

  • President's Honour List, Fall 2023 (issued by Seneca Polytechnic, 12/2023)
  • President's Honour List, Summer 2023 (issued by Seneca Polytechnic, 08/2023)
  • President's Honour List, Fall 2022 (issued by Seneca Polytechnic, 12/2022)
  • Grand Market Master Award, First place (issued by University of South Australia, 06/2014)
  • CYMA Charity Fund Scholarship 2011/2012 (issued by Vocational Training Council Hong Kong, 01/2012)

Affiliations

  • International Marketing Activities (University of South Australia, 08/2014)
  • The Hong Kong Practicum Market Research Project (University of South Australia, 01/2014)

Certification

  • Canada Border Services Agency (CBSA) Customs Brokers Professional Examination (01/2024)
  • Certificate In International Freight Forwarding (issued by Canadian International Freight Forwarders Association, 01/2024)
  • Certified Flight Support Agent (issued by Korean Air Lines Co., Ltd., 05/2022)
  • Certified Cargo Loadmaster (B747-400F, B747-8F and B777F) (issued by Korean Air Lines Co., Ltd., 11/2019)
  • Certified Dangerous Goods Professional (CDGP) (issued by Korean Air Lines Co., Ltd., 06/2019)

References

References available upon request.

Timeline

Assistant Manager - Airport Cargo Service

Korean Air Lines Co., LTD.
11.2017 - 07.2022

Cargo Reservation Staff

EVA Airways Corporation
03.2016 - 05.2017

Cargo Traffic Officer

EVA Airways Corporation
01.2016 - 03.2016

Diploma in International Transportation & Customs -

Seneca Polytechnic

Bachelor of Tourism And Event Management -

University of South Australia

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Tsz Hin Hinson Lai