TSZCHUN NG
La Puente
Summary
Accomplished Night Auditor with a proven track record at Hampton Inn & Suites West Sacramento, adept in transaction auditing and offering exceptional hospitality service. Excelled in reducing payment errors and maintaining a vacancy rate above 70%, showcasing clerical expertise and a keen eye for detail. Renowned for balancing accounts and enhancing guest satisfaction through meticulous service.
Overview
2
2
years of professional experience
Work History
Night Auditor
Hampton Inn & Suites West Sacramento
01.2023 - 07.2024
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled guests' incoming calls with enthusiasm and great attention to detail. Used proper and professional telephone etiquette and reported guest problems using the PELP system.
- Help to prepare coffee and hot food before 6:00 am
- "Prepared relevant reports for the AM shift, including the morning packet, departure folios, and rate reports for the day.
- Kept accounts in balance and ran daily reports to verify totals.
Night Auditor
Holiday Inn Express & Suites Davis
01.2022 - 12.2022
- Checked guest in using Opera system
- Helped solving all deposit credit card issue before night audit was processed
- Kept monitoring the room prices through all booking websites, such as Agoda, Booking, and Expedia, ensuring the vacancy rate always remained above 70%.
- Performed all AR duties, including invoicing, chargebacks, disputing all discrepancies, and reconciling the accounts
Education
Bachelor of Arts - Agricultural Economics , Minor in Accounting
University of California, Davis
Davis, CA07-2024
Skills
- Clerical duties
- Transaction auditing
- Balancing accounts
- Balance reporting
- Inventory oversight
- Night audit reports
- Processing registrations
- Hospitality service expertise
Timeline
Night Auditor
Hampton Inn & Suites West Sacramento
01.2023 - 07.2024
Night Auditor
Holiday Inn Express & Suites Davis
01.2022 - 12.2022
Bachelor of Arts - Agricultural Economics , Minor in Accounting
University of California, Davis
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