Tsismari Margvelashvili
Toronto
Summary
Dedicated and detail-oriented professional with a strong background in customer service, billing and invoicing, and copy editing. Skilled in providing exceptional customer support, optimizing billing process and analyzing reports for accuracy and quality assurance. Committed to delivering excellence in all tasks and contributing to the success of the company.
Overview
11
11
years of professional experience
Work History
Billing Specialist and Report Proofreader
Alliance Diagnostics and Treatments Inc
03.2022 - Current
- Generated daily invoices for medical assessments and completed monthly billing for all treatment services, submitting all documentation through HCAI in accordance with insurance requirements.
- Obtained medical reports from healthcare providers; proofread and reviewed them for accuracy, consistency, and completeness, ensuring high-quality medical documentation.
- Submitted finalized medical reports and supporting documents to insurance companies within required timelines.
- Communicated with all approppriate internal staff to secure the necessary documentation and information to ensure precise and timely billing.
- Communicated with healthcare providers and lawyers to ensure medical reports were finalized and approved for submission, while also coordinating timely and accurate billing
- Collecting clinical notes and records from health providers and checking their accuracy.
Office Assistant/Receptionist
Alliance Diagnostics and Treatments Inc
11.2020 - 02.2022
- Scheduled appointments for patients, either in person, over the phone, or through email communication. Ensured that appointments are scheduled efficiently and in accordance with clinic protocols.
- Made the universal scheduling system full, and well-organized.
- Answered phone calls, responded to emails, and handled inquiries from patients and doctors promptly and professionally.
- Assisted new patients with completing intake forms and ensured that all necessary documents were collected.
- Arranged transportation and interpretation services for patients' upcoming appointments.
- Signed and stored consent forms for each assessment and treatment session.
- Effectively managed multiple tasks and responsibilities in a fast-paced clinic environment, prioritizing urgent matters.
Sales & Customer Service Representative
York Manufacturing Services
02.2017 - 04.2019
- Managed customer orders via phone, email, and in person, ensuring accuracy and timely processing.
- Provided professional customer support through multiple channels, addressing inquiries, resolving issues, and maintaining strong client relationships.
- Assisted walk-in customers in the showroom by demonstrating products, explaining features, and recommending suitable options.
- Prepared and delivered accurate price quotes based on customer needs and product specifications.
- Coordinated order flow by transferring details to the production team, and monitoring progress through each stage.
- Ensured timely delivery or pickup by tracking production timelines, following up with internal teams, and notifying customers when orders were ready.
- Maintained detailed records of orders, customer communications, and status updates to support smooth operations.
Fund Administrator
The Investment Administration Solution
12.2015 - 08.2016
- Coordinated and collaborated with Fund Accountants to reconcile cash and asset positions of fund portfolios.
- Utilized strong accounting knowledge to calculate net asset value (NAV) of fund valuation dates.
- Applied strong financial management skills to manage dividends, exchange rates, stock prices, and bonds prices leveraging the Bloomberg Terminal.
Sales Associate
Bianca Shoes
03.2015 - 08.2015
- Assisted customers in selecting the right footwear by providing product knowledge, sizing support, and personalized recommendations.
- Processed purchases, returns, and exchanges accurately, while maintaining excellent customer service at the cash register.
- Maintained a clean, organized sales floor, and ensured merchandise was well-stocked and visually appealing.
- Handled multiple customers at once, balancing sales support and cashier duties in a fast-paced environment.
Education
Business Accounting -
George Brown College
Toronto, ON12-2016
ESL - Level 8 -
George Brown College
Toronto, ON08-2012
Skills
- Customer Service
- Billing and Invoicing
- Report Analysis and proofreading
- Excellent verbal and written communication skills
- Problem Solving
- Detail oriented
- Multitasking
- Organizational
- Problem solving
- Fast Learner
- Proficient in using billing software/systems: Universal Scheduling; Sage 300 ERP
- MS Office Suite (Word, Excel, PowerPoint)
Timeline
Billing Specialist and Report Proofreader
Alliance Diagnostics and Treatments Inc
03.2022 - Current
Office Assistant/Receptionist
Alliance Diagnostics and Treatments Inc
11.2020 - 02.2022
Sales & Customer Service Representative
York Manufacturing Services
02.2017 - 04.2019
Fund Administrator
The Investment Administration Solution
12.2015 - 08.2016
Sales Associate
Bianca Shoes
03.2015 - 08.2015
Business Accounting -
George Brown College
ESL - Level 8 -
George Brown College