Tsimi Tchikadize
Toronto,ON
Summary
Diligent Line Supervisor/Customer Service Representative skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
29
29
years of professional experience
Work History
Production Line Supervisor
Create A Treat Ltd.
09.2012 - 02.2020
- Monitored day-to-day production operations and identified methods to improve quality and efficiency.
- Followed safety procedures, guidelines and properly handled hazardous materials.
- Followed and improved operating procedures and best practices for line production.
- Coordinated with other supervisors within facility to manage operations between departments.
- Achieved on-time shipments goal by empowering employees to continued success.
Customer Representative
Highland Farms
04.2009 - 08.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer inquiries in person and on the phone.
- Offered free products or services to pacify irate or unsatisfied customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Sales Floor Associate
Sears Canada Inc.
11.2007 - 12.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
Filing & Administrative Support Clerk
AEGON
02.2007 - 10.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
High School Teacher & Vice Principal
Jinvali High School
09.1990 - 03.1999
Education
Master of Philology -
Tbilisi State University
Tbilisi, GeorgiaClerical Employment Services (CES) Program - Administrative And Customer Service Professionals
Leaming College
TorontoSkills
- Customer Service
- Conflict Resolution
- Staff Training
- Report Generation
- Quality Assurance
- Relationship Management
Timeline
Production Line Supervisor
Create A Treat Ltd.
09.2012 - 02.2020
Customer Representative
Highland Farms
04.2009 - 08.2012
Sales Floor Associate
Sears Canada Inc.
11.2007 - 12.2008
Filing & Administrative Support Clerk
AEGON
02.2007 - 10.2007
High School Teacher & Vice Principal
Jinvali High School
09.1990 - 03.1999
Master of Philology -
Tbilisi State University
Clerical Employment Services (CES) Program - Administrative And Customer Service Professionals
Leaming College
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