Tshering Zangmo Sherpa
Scarborough
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Room Attendent
Chelsea Hotel
05.2023 - Current
- Ensure all assigned rooms are clean, tidy and comfortable by the end of the shift.
- Report any technical issues and maintenance needs.
- Handled guest complaints about housekeeping services and referred problems to management.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Checked appliances in guest rooms to determine good working order.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Production Team Member
Bento Sushi
05.2021 - Current
- Operate production equipment
- Maintain the warehouse's machines and assemble machinery parts
- Meet deadlines for individual production taskes during shifts
- Check stock levels and report deficiencies in products or raw materials
- Keep operations area neat and orderly to minimize obstacles
- Attached identification labels and dates to packaged items before dispatching to shipping destination
- Examined final products for conformance with quality and quantity standards
Education
Global Business Management - HR Managment Skills, Financial Accounting Skills, Customer Service Skills
Centennial College
Ontario, CA08.2022
Bachelors of Computer Application - Basic coding Skills, Accounting
Royal Thimphu College
Thimphu, Bhutan08.2012
Skills
- Customer service
- Food service
- Communication skills
- Guest services
- Inventory and supply
- Lost and found procedures
- Cleaning techniques
- Teamwork
Languages
English
Professional Working
Timeline
Room Attendent
Chelsea Hotel
05.2023 - Current
Production Team Member
Bento Sushi
05.2021 - Current
Bachelors of Computer Application - Basic coding Skills, Accounting
Royal Thimphu College
Global Business Management - HR Managment Skills, Financial Accounting Skills, Customer Service Skills
Centennial College
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