Tshering Sonam

Operational Manager

Rajiv Pradhan

Thimphu, Bhutan

01.2018 - 12.2023

Developed and implemented operational policies and procedures to meet organizational objectives.
Ensured compliance with safety regulations, industry standards and government laws.
Managed the daily operations of a team of 20 employees.
Organized workflow by assigning responsibilities to departments and teams and individuals.
Developed strategies to improve customer service, quality assurance systems, and business processes.
Monitored inventory levels and placed orders as necessary to maintain adequate stock levels.
Scheduled maintenance repairs on equipment in order to ensure optimal functioning of all resources available.
Analyzed financial reports such as income statements or balance sheets in order to assess profitability.
Reviewed customer feedback surveys in order to identify areas needing improvement in terms of customer satisfaction.
Hired and onboarded team members to meet immediate and expected demand.

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