Tseyone Girma

Previously: Fan Services Representative 08/2018-08/2023

• Managed 60+ customer service inquiries daily, efficiently resolving complex issues including accessibility accommodations and wrongful ejection reports
• Managed an extensive portfolio of VIP clients and customers across all MLSE restaurants ensuring reliable service and satisfaction .
• Developed and maintained a weekly timeline of key dates and events for all MLSE venues and restaurants to streamline operations.
• Collaborated with management to identify and implement improvements aimed at enhancing the overall customer experience i.e. equipping staff with knowledge and confidence to practice first-call resolution.

• Built and nurtured strong relationships with artists, media representatives, and industry professionals
• Collaborated across internal teams to develop and implement client-specific strategies, including project rollouts and personal brand development.
• Supported client initiatives by managing key activities such as creating press kits, drafting communications, and coordinating events.
• Maintained awareness on industry trends and data to proactively identify opportunities and potential challenges, ensuring client satisfaction and success.