Tsetan Tashi
Calgary,AB
Summary
A current correctional peace officer at Calgary Young Offender Centre Adult Female Annex seeking a full time Transit Public safety position with the City of Calgary. The most important reason I want to be in the Transit Public team is that I have always wanted and still want to be an exemplary person in our community. Who regards public service as the highest form of service. When I gave it a thought to how could I possibly realize my dream, there is nothing better than serving as a primary provider of public safety, responsible for the safety and security of all Calgary Transit employees, customers and property by enforcing bylaws and provincial statutes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Correctional Peace Officer-1
Government Of Alberta
06.2022 - Current
- Conducted inmate transportation assignments for court hearings or medical appointments, ensuring strict adherence to safety protocols during off-site travels.
- Assisted in reduction of inmate recidivism rates by providing support and resources for successful reintegration into society.
- Streamlined administrative processes through diligent record-keeping and efficient communication with other departments.
- Collaborated with fellow officers to maintain order and safety within correctional facility, addressing issues promptly and efficiently.
- Managed emergency situations calmly and effectively, utilizing crisis intervention techniques as needed to ensure safety for all involved parties.
- Promoted atmosphere of respect among staff members and inmates through effective communication skills and adherence to professional standards.
- Prevented potential security breaches by conducting regular cell searches, confiscating any unauthorized items found during inspections.
- Coordinated with medical professionals to ensure proper care was provided for inmates requiring medical attention or treatment programs.
- Facilitated conflict resolution among inmates, promoting positive atmosphere conducive to rehabilitation efforts.
- Provided counseling services for inmates struggling with personal or emotional issues, supporting their mental health needs during incarceration periods.
- Assisted in case management responsibilities by maintaining accurate documentation of each inmate's progress throughout their sentence term.
- Trained new correctional peace officers on best practices, fostering strong team dynamic within organization.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Interviewed inmates to obtain information and assess needs.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Wage Correctional Peace Officer
Government Of Alberta
06.2022 - 08.2023
- Oversees young persons who are serving a sentence in a youth custody facility.
- Played an exemplary role and assisted a program to support a young person's personal development including education, mental and physical health, addictions treatment and housing.
- Helped young person in bringing positive behavior change and reintegration into the community while serving their sentences.
- Ensured the care, custody and control of young offenders.
- Ensured the safety of center staffs and the public.
- Monitor young offenders' behavior and movement to stop any possible threat.
- Conducted patrols every half an hour of the units and making sure everyone in the units is safe and alive.
- Conducted two random cell search a month to keep unit contraband, nuisance free.
- Inspected all the meal carts before entering the unit.
- Charges laid down in the event of rule break by adult female inmates.
- Escorted youth and adult female inmate from unit to health care.
- Ensure the care, custody and control of inmates.
- Ensure the safety of centre staff and the public.
- Monitor inmates behaviour and movements
- Keep log book and records.
- Trained new correctional peace officers on best practices, fostering a strong team dynamic within the organization.
- Coordinated with medical professionals to ensure proper care was provided for inmates requiring medical attention or treatment programs.
- Prevented potential security breaches by conducting regular cell searches, confiscating any unauthorized items found during inspections.
- Facilitated conflict resolution among inmates, promoting a positive atmosphere conducive to rehabilitation efforts.
- Conducted inmate transportation assignments for court hearings or medical appointments, ensuring strict adherence to safety protocols during off-site travels.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Song and Dance Teacher (volunteer)
Tibetan Association of Alberta
01.2021 - 12.2022
- Instructed students in various areas of dance, focusing more on Tibetan culture dances and songs
- Tutored one hours every Sunday to all age students (Between grade 1 to 9 students)
- Talked and advised children's parents when ever noticed physical behavior and moods changes in children
- Worked effectively with other dance teacher, school staffs, large and small groups of students to enhance skills
- Utilized outside or any other available resources to enrich the curriculum
- (For example, YouTube videos, books, elder guest speaker and etc.)
- Promoted artistic expression and physical activity whenever needed.
- Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
- Organized and led rehearsals for successful school performances, showcasing students'' talents and hard work.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
- Cultivated a positive learning environment by establishing clear expectations and fostering open communication between students, parents, and staff.
- Promoted creative expression to encourage students to explore dance as art and self expression through movement.
- Taught and explained choreography by breaking down steps and demonstrating moves.
Youth outreach officer / Treasurer
Tibetan Association of Alberta
01.2021 - 12.2022
- Conducted face-to-face interviews with youth needing assistance
- Helped youth in enhancing their ability to achieve goals, overcome barriers, and become more independent
- Advised youth on how to adopt healthy behaviours
- Actively promoting the opportunities available at the centre
- Being an active ambassador for the organization both internally and externally
- Attending most weekend staff meetings and assigned community meetings
- General financial oversight of the association
- Funding, fundraising and sales
- Created financial report
- Banking, bookkeeping and record-keeping of any financial transactions
- Maintained three different types of the bank account of our association.
Building security
Regent Protection Services Ltd
07.2019 - 06.2022
- Performed opening and closing duties to maximize building security.
- Monitored building security by conducting routine rounds throughout the facility.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Enhanced building security by conducting regular patrols and monitoring CCTV footage.
- Adhered to strict building security protocols while performing after-hours cleaning duties.
- Created a welcoming atmosphere for visitors while maintaining appropriate levels of building security.
- Coordinated with local law enforcement agencies when necessary, strengthening overall building security measures.
- Assisted in reducing vandalism incidents by conducting regular building security checks after hours.
- Managed access control systems, upholding building security protocols while monitoring guest entry/exit points.
- Complied with local regulations, staying up-to-date on relevant laws pertaining to building security operations.
- Managed visitor sign-in/sign-out process effectively, enhancing building security protocols while providing top-notch hospitality services to guests.
- Delivered regular progress reports to senior leadership on the status of ongoing initiatives or any pressing issues related to building security needs.
- Collaborated with building management to develop policies and procedures that improved overall security measures.
- Developed strong relationships with building occupants, fostering trust and enhancing overall security efforts.
Part-time Security Guard
Paladin Security
02.2020 - 06.2021
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Interacted assertively but non-confrontationally with personnel and general public.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Customer Attendant
Calgary Parking Authority
03.2019 - 08.2019
- Provided security and customer services to impound lot.
- Drove or walked customer to their vehicle to retrieve registration, insurance card and their personal contents.
- Reported any incidents to yard operation supervisor.
- Verified VINS, MAKE, MODELS, COLORS, NUMBER PLATE and update in system.
- Conducted mobile and foot patrol at impound to keep Calgary parking authority properties safe and secure.
- Ensure all legal documentation provided by customers is correct; scan / take pictures of documents with a tablet and print receipts on a point of sale.
- Utilized strong communication skills to establish rapport with clients and provide tailored solutions based on their needs.
- Exemplified professionalism by adhering to dress code standards, punctuality requirements, and displaying a positive attitude at all times.
- Delivered exceptional support to customers during peak hours, ensuring smooth operations and minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Security Operation Center Dispatcher
A.S.P Security Services
06.2016 - 03.2019
- Maintain standardized policies and procedures of security operations of YYC International airport.
- Controlling the crowd in the custom area all the time.
- Helped ensure safety of passengers.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
- Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
- Assisted in emergency situations, coordinating resources and providing critical information to first responders.
- Improved communication between security teams by implementing a standardized radio protocol for incident reporting.
- Managed multiple phone lines simultaneously while prioritizing urgent calls for service from clients and officers in the field.
- Conducted regular audits of dispatcher call logs to identify areas for improvement in response times and accuracy of information relayed to officers.
- Increased officer accountability by tracking patrol routes and maintaining detailed activity logs for each shift.
- Responded to over 70-80 calls per day to execute service or requests for emergency and routine assistance.
Security Guard
Gardaworld
02.2016 - 06.2016
- Patrol the premises and adjacent area of the client building
- Perform safety inspections in order to flail off any negative activity
- Take necessary action when needed like reporting to police, performing CPR etc
- Ensured protection of client properties
- Dealing with drug addicted and homeless peoples everyday
- Reported all incidents, accidents and medical emergencies to the law enforcement
- Confront trespasser to prevent vandalism and theft.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
Customer Service Representative (Food Counter Attendant)
Freshii Restaurant
04.2015 - 02.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Prepared food and delivery foods to different offices in the 15plus downtown.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Worked well with the team mates and openly invited coaching from the management team.
- Promptly report complaints to a member of the management team.
- Serves and assembles orders for customers.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Room Attendant
Hotel Days Inn
11.2014 - 12.2015
- Cleaned and stocked assigned rooms
- Report any guest issues to Housekeeping supervisor
- Replenish rooms supplies, such as drinking glasses, writing supplies and brochures and bathroom supplies
- Respond quickly to guest's request for supplies and immediate clean
- Provided excellent customer service.
Customer Service Representative (Food Counter Attendant)
Arby's Fast Food Restaurant
04.2015 - 08.2015
- Greeted customers in a friendly way, and took their orders promptly.
- Communicated respectfully with upset customers by listening carefully, finding out what they needed to solve the problem, and working quickly to make them happy.
- Took necessary steps to meet customers' needs an effectively resolve food or service issues.
- Worked well with team mates and openly invited coaching from the management team.
- Correctly received orders from customers, processed payments and respond appropriately to guest concern.
- Records customers' orders and repeat them back in a clear and understandable manner to minimize errors.
Education
Two Years Diploma - Juscitce Studies
Bow Valley College
Calgary, AB04.2021
Bachelor Of Arts in Economics - International Economics
Maharaja Sayajirao University
India03.2012
Skills
- Restraint Techniques
- Behavioral observation
- Self-defense tactics
- De-Escalation Techniques
- Safety and security enforcement
- Conflict resolution skills
- Mental health awareness
- Substance Abuse Knowledge
- Contraband Seizure
- Stress Tolerance
- Search and seizure procedures
- Suicide Prevention
- Crisis Management
- Prisoner Transport
- Cultural Sensitivity
- Decision-Making
- Case report writing
- Public relations
- Public Service
Certification
- Dealing with difficult people, 06/2016, Present
- Standard First Aid CPR/AED Level C, 01/2024, 01/2027
- Alberta Class 4 Operator's License,
- SafeTALK Suicide Prevention Certificate, 11/2019
- Correctional Services Induction Training, Alberta Public Safety and Emergency Services.
- Urinalysis Testing For EMIT II Rapid Tests, Alberta Public Safety and Emergency Services.
Personal Information
- Willing To Relocate: Anywhere
- Title: Permanent Correctional Peace Officer I
Languages
English
Full Professional
Hindi
Full Professional
Tibetan
Native or Bilingual
Punjabi
Limited Working
Urdu
Full Professional
Timeline
Correctional Peace Officer-1
Government Of Alberta
06.2022 - Current
Wage Correctional Peace Officer
Government Of Alberta
06.2022 - 08.2023
Song and Dance Teacher (volunteer)
Tibetan Association of Alberta
01.2021 - 12.2022
Youth outreach officer / Treasurer
Tibetan Association of Alberta
01.2021 - 12.2022
Part-time Security Guard
Paladin Security
02.2020 - 06.2021
Building security
Regent Protection Services Ltd
07.2019 - 06.2022
Customer Attendant
Calgary Parking Authority
03.2019 - 08.2019
Security Operation Center Dispatcher
A.S.P Security Services
06.2016 - 03.2019
Security Guard
Gardaworld
02.2016 - 06.2016
Customer Service Representative (Food Counter Attendant)
Freshii Restaurant
04.2015 - 02.2016
Customer Service Representative (Food Counter Attendant)
Arby's Fast Food Restaurant
04.2015 - 08.2015
Room Attendant
Hotel Days Inn
11.2014 - 12.2015
Two Years Diploma - Juscitce Studies
Bow Valley College
Bachelor Of Arts in Economics - International Economics
Maharaja Sayajirao University
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