Tsague Megane
Student
Pembroke,ON
Summary
I am a reliable employee . Offering excellent communication and good judgment. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
Work History
Cashier/Receptionist at Dollorama
Dollorama Fleur De Lys
2023.09 - 2023.12
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Learned duties for various positions and provided backup at key times.
Restaurant Hostess
Casablanca Lounge
2022.02 - 2023.05
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
Certificate - Personal Support Worker
Algoqin College Pembroke
Ottawa, ON06.2025
High School Diploma -
Horizon Bilingual College Douala
Cameroon08.2021
Skills
- Work Ethic and Integrity is my virtue.
- Patience and Empathy, i have the capacity to show love and concern even to people i don't know .
- Cleaning and sanitizing , it is important to keep my working place clean , cause customers will always come where it is clean.
- Money Handling, am trust worthy, my previous employers can testify.
- Reliability and punctuality, i am someone people can count on , i make sure i do my best so that no one finds himself in difficulty because of me.
- Written and verbal communication, i am able to adapt in any situation, depending on the health capacity of my client.
- Refund handling, should in case a customer there is a customer who has a problem with a product, i look for the best way to manage the situation for the benefit of the enterprise and the trust of the customer
- Purchase assistance
Languages
English
Native or Bilingual
french
Native or Bilingual
love smilling, singing and dancing, also love reading for people.
people always tell me that i have a beautiful smile , so i use it to give joy to people.
singing is food for the soul, so i love singing to make people happy.
Timeline
Cashier/Receptionist at Dollorama
Dollorama Fleur De Lys
2023.09 - 2023.12
Restaurant Hostess
Casablanca Lounge
2022.02 - 2023.05
Certificate - Personal Support Worker
Algoqin College Pembroke
High School Diploma -
Horizon Bilingual College Douala
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