T.S. SAI PAVAN
Ottawa,Ontario
Summary
Empathetic and service-driven professional with hands-on experience in customer relations, payroll, and administration. Known for maintaining accuracy under pressure, resolving client concerns with patience and professionalism, and building trust through clear communication. Skilled at handling sensitive financial data, managing day-to-day records, and ensuring smooth front-office operations. Looking to bring strong interpersonal and organizational skills to a customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative & Payroll Intern
Umbrella & Co
09.2025 - 12.2025
- Act as a daily point of contact for employees and customers, responding to inquiries, updating records, and ensuring the timely resolution of payroll or administrative issues.
- Manage customer and employee data with precision, maintaining complete, up-to-date documentation in line with company and compliance standards.
- Support management with daily reports, attendance summaries, and payroll updates for 80+ staff across multiple restaurant locations.
- Handle confidential financial information with discretion, contributing to accurate wage processing and statutory compliance.
- Proactively follow up with customers and team members to clarify concerns, improving satisfaction and communication flow across departments.
Customer Service Associate | Line Cook
Umbrella & Co
05.2024 - Current
- Delivered high-quality customer service in a fast-paced environment, handling customer requests, complaints, and feedback with professionalism and care.
- Maintained composure and focus during peak hours, ensuring customer satisfaction through clear communication and attention to detail.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Utilized CRM software to track interactions, ensuring accurate record-keeping and follow-up actions.
- Collaborated with team members to enhance service delivery processes, improving customer satisfaction ratings.
Financial Service Associate
Deloitte
01.2023 - Current
- Collaborated across teams to deliver data-driven reports and ensure compliance with operational requirements.
- Organized and documented project-related evidence for multinational clients, aligning with the requirement to handle site documentation.
- Supported cross-functional communication and task coordination, improving project success rates.
Education
Diploma - Global Business Management
Lambton College
Ottawa, Canada01.2025
B. Com (HONOURS) - Accounting and Commerce
Bhavan's Vivekananda College of Commerce
India01.2023
Intermediate - Civics, Economics, and Commerce
Bhavans Sri Aurobindo Junior College
India01.2020
Skills
- Customer Experience & Service Excellence
- Administrative & Record Management
- Cash Handling & Transaction Accuracy
- Problem Resolution & Multitasking
- Payroll Processing & HR Coordination
- Communication & Interpersonal Skills
- Financial Documentation & Compliance
- Team Collaboration & Confidentiality
Certification
- Google Project Management professional Course, 2023
- MS Office and Excel Course, 2023
- Business Finance Foundations Course from Great Learning, 2023
Activities
Consumer preference for Vegan Products, Conducted a comprehensive study on consumer preference for vegan products, analyzing factors driving consumers towards veganism., 2023
Positions Of Responsibility
Head of Hospitality Team, PRIMICERIUS
National Level Management Fest by The Department of Commerce, 1000 from 20 colleges, Spearheaded the Hospitality Team for the national-level event 'Primicerius,' managing a team, allocating budgets, and ensuring guest satisfaction., Managed logistics and guest relations for 1000+ attendees from 20 colleges., Coordinated accommodation, transportation, and vendor contracts within budget., Demonstrated initiative, collaboration, and problem-solving under pressure, 2023
Timeline
Administrative & Payroll Intern
Umbrella & Co
09.2025 - 12.2025
Customer Service Associate | Line Cook
Umbrella & Co
05.2024 - Current
Financial Service Associate
Deloitte
01.2023 - Current
B. Com (HONOURS) - Accounting and Commerce
Bhavan's Vivekananda College of Commerce
Intermediate - Civics, Economics, and Commerce
Bhavans Sri Aurobindo Junior College
Diploma - Global Business Management
Lambton College