Trysten Metcalfe-Moulton
Owen Sound,ON
Summary
Versatile and results-oriented Client Services Manager with a strong foundation in Human Resources, backed with extensive experience in temporary staffing, full-cycle recruiting, onboarding, and workforce management across the U.S. and Canada. Proven track record in HRIS configuration and implementations, payroll administration, benefits management, and compliance. Skilled in project planning, client relations, and vendor management, with a strong focus on delivering efficient, compliant, and scalable HR solutions. Adept at managing invoicing and receivables, ensuring accuracy and timeliness in all financial and operational processes. A strategic partner with a client-first mindset and a passion for optimizing workforce operations and service delivery.
Overview
11
11
years of professional experience
Work History
Client Service Manager
Payroll Funding Corp.
Stoney Creek, Ontario
12.2023 - Current
- Screen various vendor platforms that offer back office solutions, including ATS, HRIS, Payroll, and Invoice/Receivables Management, selecting and implementing client retention plans for all new platforms.
- Learn, create training plans, create migration and implementation plans, conduct configuration, data mapping, and software set-ups for clients in multiple vendor software platforms.
- Manage all client accounts – temp staffing firms across both the USA and Canada.
- Manage a team of five and oversee the PFC service departments: Payroll and Compensation, Invoicing and Receivables, and Client Reporting and Communications.
- Manage all client service requests and inquiries with regard to: employee performance management, timekeeping, payroll, invoicing, HRIS, WSIB/WCB, and budget management.
- Performed data backups and disaster recovery operations.
- Software Familiarity: Workzoom (Workforce), Cartwheel, Wave, Avionte, Ascen, Paidiem, Wages, Salesforce, Zenople, Grizzly Force.
HR Client Services Administrator
Payroll Funding Corp.
Grimsby, ON
04.2023 - 12.2023
- Supported the Payroll department with end-to-end pay run processing, ensuring accurate and timely payroll for all client accounts.
- Managed timekeeping data, ensuring compliance with internal policies, and correcting discrepancies across multiple systems.
- Collaborated on compensation administration, including regular and off-cycle adjustments, retroactive pay, and bonus disbursements.
- Prepared and analyzed margin and compensation reporting for internal stakeholders and executive reviews.
- Oversaw invoice generation and disbursement, ensuring billing accuracy, and timely delivery to clients.
- Maintained strong client relationships through responsive issue resolution, and proactive communication.
- Managed day-to-day service operations, including client onboarding, system updates, and process improvement initiatives.
- Promoted to Manager within nine months based on high performance, client satisfaction, and operational impact.
- Software Familiarity: UKG (Kronos), Workzoom (Workforce)
Workforce Planning Manager- Recruitment
Workforce Capital INC.
Grimsby, ON
11.2021 - 04.2023
- Developed workforce implementation plans.
- Determined appropriate schedules, and made proactive adjustments to meet coverage and service objectives.
- Developed and implemented all new-hire training materials.
- Project implementation planning in both the USA and Canada.
- Performed budget formulation work for clients, involving the review and preparation of budget estimates and financial plans.
- Pandemic conflict resolution for ongoing client projects and contracts.
Recruitment Specailist
Workforce Capital INC.
Grimsby, ON
06.2021 - 10.2021
- Filled job orders for clients located in both Canada and the USA, placing talent in various industries and sectors (Health Care, Manufacturing, Automotive, Trades and Construction, IT, Finance, Administration, and GL).
- Sourced, screened, tracked, and recruited candidates using various ATS, such as Mindscope, JobAdder, Indeed, ZipRecruiter, and Taleo.
- Promoted at four months based on performance.
Human Resources Assistant
City of St. Catharines
St. Catharines, Ontario
05.2019 - 08.2019
- Conducting Employee Onboarding
- Recruitment and Screening
- HR Management Support
- Benefit Administration
- Union Employee Administration
Financial Customer Service Representative
Scotiabank
Owen Sound, Ontario
03.2015 - 09.2015
- Conducted account transactions for customers. This included activating and closing accounts, ordering checks, and placing stop payment orders.
- Fund Security.
- Provided friendly, efficient, and informative customer service.
HR Administrative Assistant
RBW Graphics
Owen Sound, Ontario
01.2015 - 04.2015
- Clerical and administrative support in HR functions.
- Recruitment and onboarding support.
Education
BBA, Honours - Human Resources
Niagara College
Include: Occupational Health and Safety, Principles of Human Resources Management, Canadian -
Honours - Business Administration
Brock University
Skills
- Project Management
- Workforce Management
- Benefits Administration
- Data Analysis
- HRIS & ATS
- Office Administration
- Microsoft Programs (Excel, Word, Office, Outlook, PowerPoint)
- Client Relations
- Recruitment
- Onboarding
- Contract Management
- Budget Management
Accomplishments
- Team Featured in Manage HR Magazine: Top Contingent Workforce Services Companies Canada
Timeline
Client Service Manager
Payroll Funding Corp.
12.2023 - Current
HR Client Services Administrator
Payroll Funding Corp.
04.2023 - 12.2023
Workforce Planning Manager- Recruitment
Workforce Capital INC.
11.2021 - 04.2023
Recruitment Specailist
Workforce Capital INC.
06.2021 - 10.2021
Human Resources Assistant
City of St. Catharines
05.2019 - 08.2019
Financial Customer Service Representative
Scotiabank
03.2015 - 09.2015
HR Administrative Assistant
RBW Graphics
01.2015 - 04.2015
BBA, Honours - Human Resources
Niagara College
Include: Occupational Health and Safety, Principles of Human Resources Management, Canadian -
Honours - Business Administration
Brock University