Trystan Caron-Dumais
Belleville,ON
Summary
Detail-oriented professional with expertise in shipping logistics and inventory management. Proven ability to enhance operational efficiency and maintain high standards of quality control.
Overview
9
9
years of professional experience
Work History
Shipping and Receiving Lead
Sleep Country CA
Belleville, ON
09.2021 - Current
- Ensured quality control standards across shipping and receiving activities to minimize errors and maintain operational integrity.
- Developed strategies to enhance efficiency of shipping and receiving processes.
- Analyzed existing operations to identify improvement opportunities for enhanced performance.
- Collaborated with cross-functional teams on logistics projects to streamline processes and drive project success.
Call Center Representative (Escalations)
Concentrix
Belleville, Ontario
09.2019 - 09.2021
- Resolved complex issues promptly by managing customer escalations effectively.
- Facilitated communication between customers and management to address critical concerns effectively.
- Supported high-pressure situations with professionalism and composure.
- Documented escalation cases in customer relationship management system to maintain accurate records.
- Followed up after resolving customer inquiries to ensure ongoing satisfaction.
- Authored detailed reports on customer interactions for management review.
Sales Associate
Mark's Work Warehouse
Brampton, ON
11.2017 - 06.2019
- Assisted customers in product selection through knowledgeable recommendations, enhancing their shopping experience.
- Accurately processed transactions using point-of-sale systems and cash handling procedures.
- Executed cashier duties, including accepting payments, issuing receipts, and providing change.
- Maintained organized store layout and ensured visually appealing product displays.
- Managed special orders and coordinated with other stores to fulfill customer requests.
Skills
- Quality control
- Inventory logistics
- Shipping logistics
- Process improvement
- Equipment operation
- Computer proficiency
- Customer relationship management
- Bilingual communication
Accomplishments
- 2024 Operational Exellence - Runner Up
- 2025 Distribution Associate of the Year - Runner Up
- Responsible for creating the pallet re-building station to minimize operational cost.
- Creditworthy of sharing product knowledge used to mitigate the cost of a defective product line (2024)
Timeline
Shipping and Receiving Lead
Sleep Country CA
09.2021 - Current
Call Center Representative (Escalations)
Concentrix
09.2019 - 09.2021
Sales Associate
Mark's Work Warehouse
11.2017 - 06.2019