ERIKA MATEUS
Toronto,Canada
Summary
Energetic and Dynamic hospitality professional with over 5 years of hands-on experience as a Server and Server Assistant in fast-paced, high-volume restaurant environments. Bilingual in English and Spanish, I excel in high-pressure environments, utilizing my deep knowledge of Italian cuisine and effective upselling techniques to enhance guest satisfaction and drive sales. Passion for creating memorable dining experiences
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Pizzeria Moretti
10.2024 - 08.2025
- Delivered authentic Italian dining experiences in a fast-paced, upscale environment, consistently receiving top customer satisfaction scores.
- Provided guests with detailed recommendations and insights on Italian wines, pasta, and gourmet ingredients to enhance their culinary journey.
- Proactively supported team members, filled in during high-volume periods, and contributed to a positive team atmosphere.
Server Assistant
Pizzeria Moretti
Toronto, Canada
04.2024 - 10.2024
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Monitored dining area for guest satisfaction and addressed concerns immediately.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
Education
Graduate Certificate - Human Resources Management
Georgian College at ILAC
Toronto, Ontario07.2025
Post Graduated Certificate - Territorial Management for Security
Escuela de Estudios Superiores Policía Nacional
Bogotá, Colombia12.2023
Skills
- Bilingual: English & Spanish
- Memorable experience maker
- Multi-tasking in High-Pressure Environments
- High-Speed, High-Accuracy Order Handling
- POS System Proficiency (Toast, Aloha, Square, Silverware)
- Deep understanding of Italian food, wine, and cocktail
- Upselling & Suggestive Selling
- Team-Oriented Mindset
- Table Management & Turnover Efficiency
- Cleanliness & Sanitation Expert
Certification
- Food Handler Certification, 03/01/20244
- Smart Serve Certification, 03/01/2024
- Certificate in Customer Service Excellence, 03/01/2024
Timeline
Server
Pizzeria Moretti
10.2024 - 08.2025
Server Assistant
Pizzeria Moretti
04.2024 - 10.2024
Graduate Certificate - Human Resources Management
Georgian College at ILAC
Post Graduated Certificate - Territorial Management for Security
Escuela de Estudios Superiores Policía Nacional
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