T Ruth Priscilla
Scarborough,ON
Summary
Dynamic leader with a proven track record, specializing in ERP systems such as SAP and Oracle. Successfully spearheaded Invoice to Cash operations, achieving SLA compliance while driving significant process improvements to enhance operational efficiency. Expertise in stakeholder management and team leadership fostering a collaborative environment that aligns projects with client needs and organizational objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
TEAM LEAD (BILLING)
Cognizant Technology Solutions
05.2018 - 10.2024
- Managed a team of 10, overseeing billing operations for the North American region, strategically assigned tasks based on employee strengths to ensure project alignment and sustain productivity
- Worked with functional leaders and internal groups on building scalable processes.
- Collaborated with the RPA and Process Excellence teams to identify automation opportunities
- Reported key metrics daily and ensured SLA/KPIs are met.
- Conducted weekly/monthly meetings with stakeholders
- Coordinated with audit teams for PWC and internal audits, implementing risk controls and serving as the primary Business Continuity Plan (BCP) Coordinator
- Developed detailed SOPs and BRDs aligned with client requirements
- Managed performance assessments and team training, fostering a collaborative and high-achieving work environment
- Contributed to an annual outreach program by conducting interviews, evaluating student profiles, and participated in other key initiatives
PROCESS DEVELOPER (ACCOUNTS RECEIVABLE)
Genpact Private Ltd
10.2014 - 05.2018
- Managed cash application & collections for North American region and RTSL (Regulated by Federal Conduct Authority), steering 100% SLA compliance
- Conducted daily quality checks on transactions, supporting SOX audit compliance by providing necessary documentation
- Streamlined payment enquiry process, reducing turnaround time and increasing efficiency
- Reduced unapplied and unidentified cash balance by $2.5M through strategic process improvements
- Coordinated interdepartmental efforts to resolve bank reconciliation and intercompany payment issues promptly
- Produced detailed reports for financial analysis, including Debtors Reconciliation, Unclaimed Liability, Write-Offs, Rejections and Refunds
- Worked closely with international credit controllers to maintain process consistency and communication standards
PROCESS ASSOCIATE (ACCOUNTS RECEIVABLE)
Thomson Reuters
05.2014 - 10.2014
- Processed daily cash applications, handling payments through various methods such as Cheques, Wires, Credit cards and ACH confirmations
- Managed refund and rejection transactions and participated in weekly discussions to resolve unapplied and unidentified payments
- Processed return apps and all w/o's & net off
Education
MASTER'S DEGREE - HUMAN RESOURCE MANAGEMENT & FINANCE
OSMANIA UNIVERSITY
01-2017
BACHELOR'S DEGREE - COMMERCE & COMPUTER APPLICATION
LOYOLA ACADEMY
01-2014
Skills
- ERP Systems: SAP, PeopleSoft, Oracle, Epicor, and Legacy Systems
- People management: team leadership, hiring, performance evaluation
- Project management: billability reconciliation, resource utilization tracking, project budget alignment
- Stakeholder Management: client meetings, managing escalations
- Continuous Improvement: SOP, and BRD Development, User Acceptance testing, Quality Control
- Quality Assurance: compliance with SLA/KPIs, compliance with industry standards
- Operations management: process improvement, strategic thinking, attention to detail
- Automation and Reporting: Skilled in identifying automation opportunities and implementing efficiency-enhancing solutions
Additional Information
- Successfully reduced unapplied and unidentified cash by $2.5M through enhanced reconciliation processes.
- Managed expanded responsibilities by optimizing workload distribution, increasing billability for 4 full-time equivalents and eliminating buffer counts.
- Oversaw 11 billing transformation projects and actively contributed to testing processes during the restructuring of the client enterprise system.
Awards
- Client Appreciation Award (2019, 2020, 2021): Recognized for exceptional performance and dedication to process improvement.
- Spotlight & Unicorn Quarterly Awards: Acknowledged for significant contributions and teamwork.
- Key Performer of the Month: Awarded 6 times for consistent excellence.
- Key Contributor & HR Catalyst Awards: Recognized for impactful contributions to HR initiatives.
Languages
- English, Hindi, Telugu, Tamil
Certification
- Project Management
- Generative AI
- Power BI
- Six Sigma
- Six Thinking Hats
Timeline
TEAM LEAD (BILLING)
Cognizant Technology Solutions
05.2018 - 10.2024
PROCESS DEVELOPER (ACCOUNTS RECEIVABLE)
Genpact Private Ltd
10.2014 - 05.2018
PROCESS ASSOCIATE (ACCOUNTS RECEIVABLE)
Thomson Reuters
05.2014 - 10.2014
MASTER'S DEGREE - HUMAN RESOURCE MANAGEMENT & FINANCE
OSMANIA UNIVERSITY
BACHELOR'S DEGREE - COMMERCE & COMPUTER APPLICATION
LOYOLA ACADEMY