Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Trust Basopo

Trust Basopo

Summary

I am an organized and dependable candidate who manages multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals. I aim to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Bartender

Pop Up Society Restaurant & Bar
09.2015 - 01.2019
    • Followed alcohol awareness procedures for preventing excessive guest intoxication.
    • Developed new signature cocktails to support bar marketing brand and increase profits.
    • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
    • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
    • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Bar Manager

Pop Up Society Restaurant & Bar
01.2019 - 06.2020
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Closed out cash register and prepared cashier report at close of business.

Manager

Plated Café and Restaurant
06.2021 - 12.2023
    • Cross-trained existing employees to maximize team agility and performance.
    • Accomplished multiple tasks within established timeframes.
    • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
    • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
    • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Assistant Server

Carnival Cruise Lines
02.2024 - Current
    • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
    • Assisted with dining room set up prior to and after service period.
    • Bussed tables between courses and load and unloaded trays to expedite tasks.
    • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
    • Refilled drinks and condiments and restocked serving areas to minimize delays.
    • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
    • Maintained clean, safe and organized work environment to safeguard servers and patrons.

Education

High School Diploma -

Mufakose 2 High School
Harare

No Degree -

Pop Up Society

Skills

    • Food Service
    • Suggestive Selling
    • Menu Memorization
    • Beverage Preparation
      • Payment Processing
      • Food Preparation
      • Team training and development

Accomplishments

Established and operated a fast food outlet in Harare, Zimbabwe, specializing in sandwiches, burgers, french fries, and hotdogs. Despite initial success, the business faced significant challenges due to strict lockdown restrictions, leading to a decline in turnover and eventual closure.

Languages

English
Full Professional
Shona
Native or Bilingual

References

Rev Batohi (Director) , rev@chefrevhospitality.com

Mike Laing (Co-owner of Pop Up Society Restaurant & Bar), laingmichaeljohn@gmail.com 

Timeline

Assistant Server

Carnival Cruise Lines
02.2024 - Current

Manager

Plated Café and Restaurant
06.2021 - 12.2023

Bar Manager

Pop Up Society Restaurant & Bar
01.2019 - 06.2020

Bartender

Pop Up Society Restaurant & Bar
09.2015 - 01.2019

High School Diploma -

Mufakose 2 High School

No Degree -

Pop Up Society

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Trust Basopo