Trusha Bhatt

Toronto,ON

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Work History

Customer Service Representative

Rogers Communications

10.2024 - 03.2025

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.

Team Member

McDonald's

10.2024 - 03.2025

Kept work areas clean, organized, and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Contributed to team success by completing jobs quickly and accurately.

Education

MBA - Financial And Management Analytics

International Business University

Toronto, ON

08.2026

Skills

Customer service
Critical thinking
Data entry
Time management

Multitasking
Problem-solving
Teamwork and collaboration

Languages

English

Native or Bilingual

Hindi

Native or Bilingual

Timeline

Customer Service Representative

Rogers Communications

10.2024 - 03.2025

Team Member

McDonald's

10.2024 - 03.2025

MBA - Financial And Management Analytics

International Business University