Summary
Overview
Work History
Education
Skills
Timeline
Generic

NEIL DESAI

WEST BABYLON

Summary

Professional with strong background in customer service and communication, prepared to excel in client interaction and support roles. Proven ability to enhance client satisfaction through effective problem-solving and responsiveness. Known for fostering team collaboration, adapting to changing needs, and consistently delivering results. Skilled in conflict resolution, data entry, and time management, with proactive approach to meeting organizational goals.

Overview

11
11
years of professional experience

Work History

Contact Representative

Internal Revenue Service
03.2024 - 03.2025
  • Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
  • Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
  • Provided exceptional service by proactively addressing customers'' needs and concerns.
  • Improved customer satisfaction by resolving issues efficiently and professionally.
  • Conducted thorough research on complex inquiries, delivering informed solutions to customers'' unique challenges.

Radio Technician and Shipping Manager

Telecom Communications Inc.
03.2022 - 03.2024
  • Enhanced radio signal quality by performing routine maintenance and system upgrades on communication equipment.
  • Completed detailed documentation for each service call, ensuring clear communication between technicians and clients.
  • Collaborated with engineering team to design custom solutions for complex radio systems installations.
  • Consistently met strict deadlines for project completion by efficiently managing time and resources.

Lead Senior Service Desk Analyst/IT Helpdesk

Agilant Solutions Inc.
04.2018 - 03.2022
  • Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
  • Increased first-call resolution rates through comprehensive knowledge of company systems and applications.
  • Optimized service desk performance by analyzing metrics and identifying areas for improvement.
  • Elevated customer service standards by delivering empathetic and knowledgeable support during high-stress situations.

Technical Support Representative/Customer Service

Marketing East Industries Motorola
08.2014 - 04.2018
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.

Education

AAS Degree - Information Technology

West Babylon High School
05.2009

High School Diploma - undefined

West Babylon High School
06.2003

Skills

  • Goal oriented
  • Empathy and patience
  • Data entry proficiency
  • Assertiveness
  • Remote support
  • Customer support
  • Time management
  • Problem-solving
  • Microsoft powerapps

Timeline

Contact Representative

Internal Revenue Service
03.2024 - 03.2025

Radio Technician and Shipping Manager

Telecom Communications Inc.
03.2022 - 03.2024

Lead Senior Service Desk Analyst/IT Helpdesk

Agilant Solutions Inc.
04.2018 - 03.2022

Technical Support Representative/Customer Service

Marketing East Industries Motorola
08.2014 - 04.2018

High School Diploma - undefined

West Babylon High School

AAS Degree - Information Technology

West Babylon High School

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NEIL DESAI