Trupti Pandit
Medical Assistant/phlebotomist
San Jose
Summary
Medical Assistant / Phlebotomist delivering patient intake, phlebotomy, and HIPAA-compliant documentation in fast-paced healthcare settings. Coordinates 36+ patient intakes per day, 16+ blood draws per shift, 20-40 calls per day, insurance verification, appointment scheduling, and payment collection while keeping patient flow smooth. Supports clinical staff with accurate electronic patient records and clear patient communication in English, Hindi, and Gujarati.
Overview
1
1
Language
3
3
Certifications
2027
2027
years of professional experience
Work History
Pharmacy Manager
India
- Managed daily pharmacy operations, customer service, billing, inventory, and patient records.
- 4 Years
Medical Assistant / Phlebotomist
LabCorp
03.2026 - Current
- Welcome patients and create a friendly, professional experience from check-in through check-out.
- Verify insurance eligibility and patient demographic information before appointments.
- Schedule and coordinate appointments.
- Answer high-volume phone calls and assist patients.
- Maintain accurate electronic patient records while ensuring HIPAA compliance.
- Collect patient payments and process documentation.
- Collaborate with clinical staff to ensure smooth patient flow.
Front Desk Medical Receptionist/phlebotomist
Innovative Health Diagnostics
03.2023 - 11.2025
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Assisted patients with insurance verification and payment processing.
- Answered multi-line phones, directing calls to appropriate departments efficiently.
- Maintained organized patient files, ensuring compliance with HIPAA regulations.
- Trained new receptionists on office procedures and software applications for seamless onboarding.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Front Desk Receptionist/Phebotomist
Veterans Affairs Palo Alto Health Care System
08.2022 - 03.2023
- Greeted and directed patients and visitors, ensuring a welcoming environment.
- Managed multi-line phone system, handling inquiries and relaying messages efficiently.
- Scheduled appointments using electronic health record systems, optimizing patient flow.
- Maintained accurate patient records and confidentiality in compliance with regulations.
- Transformed check-in procedures for patients through implementation of process improvements.
- Assisted healthcare providers with administrative tasks to improve office efficiency.
Education
Bachelor of Commerce (BCom.) -
Gujarat University
IndiaHR Professional Certificate - undefined
San Jose State University
San JoseSkills
- Patient registration
- Insurance eligibility verification
- Appointment scheduling & confirmation
- Multi-line phone systems
- Medical documentation & data entry
- HIPAA compliance
- Customer service & patient relations
- Payment & co-pay collection
- Electronic medical records (EMR)
- Microsoft Office (Word, Excel, Outlook)
Certification
Medical Assistant (MA)
Timeline
Medical Assistant / Phlebotomist
LabCorp
03.2026 - Current
Front Desk Medical Receptionist/phlebotomist
Innovative Health Diagnostics
03.2023 - 11.2025
Front Desk Receptionist/Phebotomist
Veterans Affairs Palo Alto Health Care System
08.2022 - 03.2023
HR Professional Certificate - undefined
San Jose State University
Pharmacy Manager
India
Bachelor of Commerce (BCom.) -
Gujarat University