TRUONG NGUYEN
Riverside
Summary
Certified Installation Technician with background in commercial and residential installations. Outstanding skills working in ADT security to install systems, repair equipment and deliver solid customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ADT Installation Technician
SafeStreets USA LLC
05.2021 - Current
- Enhanced security for clients through meticulous installation of alarm systems and surveillance equipment.
- Advised customers on system upgrade opportunities, presenting cost and benefit documentation on prospective enhancements.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Assisted with electrical installations of lighting and smoke detectors.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
ADT Alarm Service Technician
ADT Subcontractor
11.2020 - 04.2021
- Educated customers on preventive care and regular maintenance to prevent system malfunctions.
- Assisted with electrical installations, including lighting and smoke detectors.
- Read and understood product manuals and blueprints.
- Communicated effectively with customers, answering
questions and concerns regarding systems.
- Installed, tested and serviced alarm and associated systems for
commercial and residential customers.
- Used critical thinking to break down problems, evaluate
solutions and make decisions.
- Responded to maintenance calls and troubleshot devices.
- Installed, adjusted and repaired stationary and radio transmitting and receiving equipment and two-way radio communication systems.
IT Field Support Technician
Robert Half
11.2020 - 12.2020
- Fruition Consulting Project, helped streamline repair processes and update procedures for support action consistency.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Ensured compliance with industry best practices related to information security and data privacy policies.
- Provided a high level of customer service by consistently resolving technical issues within established timeframes, resulting in positive feedback and increased client loyalty.
IT Field Service Technician
AT&T
10.2020 - 11.2020
- LA County Election project, provided Tier 1 IT support to non-technical internal users and voters through desk side support services.
- Managed all on-site and off-site installation, repair, maintenance and test tasks.
Education
Master of Science - Computer Science
California State Fullerton
Fullerton, CA12.2020
Skills
- Installation and repairs
- Security and burglar alarms
- Smoke control systems
- Low-voltage Systems
- Customer service
- System Troubleshooting
Certification
- Licensed Alarm Company Employee (541315) - Exp 01/31/2025
Professional References
Dr. Wenlin Han, Assistant Professor, CS Department, Cal State Fullerton. Email: whan@fullerton.edu, Office: (657) 278-7151
Timeline
ADT Installation Technician
SafeStreets USA LLC
05.2021 - Current
ADT Alarm Service Technician
ADT Subcontractor
11.2020 - 04.2021
IT Field Support Technician
Robert Half
11.2020 - 12.2020
IT Field Service Technician
AT&T
10.2020 - 11.2020
Master of Science - Computer Science
California State Fullerton
- Licensed Alarm Company Employee (541315) - Exp 01/31/2025
Similar Profiles
Jonah SandersJonah Sanders
Recruiter [In-House] at SafeStreets USA LLCRecruiter [In-House] at SafeStreets USA LLC
Everardo LaraEverardo Lara
Security System Technician at SafeStreets USA LLCSecurity System Technician at SafeStreets USA LLC
EMMANUEL ASIEDU AGYAREEMMANUEL ASIEDU AGYARE
Software Developer at SafeStreets USA LLCSoftware Developer at SafeStreets USA LLC