TRUNG (BRET) TRAN
Etobicoke
Summary
Experienced in coaching and supporting Business Analysts (BAs) in areas such as requirements planning, analysis, documentation, management, and ongoing support. Proven track record as a Senior Manager overseeing a team of Senior and Junior BAs, skilled in working within Agile and Iterative delivery methodologies. Expertise in requirements planning and prioritization, including stakeholder analysis and effort estimation. Advanced proficiency in requirements analysis, documentation, communication, and management. Experienced in conducting requirements walkthroughs, handling scope and change management, ensuring traceability, managing configuration, and overseeing backlog management.
Overview
17
17
years of professional experience
Work History
Senior Product Manager
Moneris Solutions
02.2024 - Current
- Oversee card brand compliance mandates our payment platforms
- Own the roadmap and prioritization of the most important/critical applications at Moneris
- Product owner role in an Agile functioning team for the payment platforms
- Set the team vision, OKRs and empower team to strive to move the needle in improving the Moneris payment platforms
- Research competitive intel and perform risk assessments with the goal of keeping the Moneris payment platforms on top
Senior Manager
Moneris Solutions
12.2022 - 02.2024
- Consult with business and tech units on net new initiatives at the leadership level such as client requirements, application enhancements
- Manage and maintain the most important/critical applications at Moneris
- Ensure system development and design align with business expectations
- Oversee several different high profile corporate initiatives including but not limited to: Increasing revenue, internal support enhancements, cost saving
Manager, Technology Platform Design & Management
Moneris Solutions
11.2020 - 12.2022
- Manage IT projects
- Track ongoing projects to ensure timely delivery of business requirements
- Work closely with development team to carry out production deployment for new implementations, maintenance activities, bug fixes
- Lead a team of BSAs and Platform Support staff
- Ensure production support staff is equipped with sufficient knowledge on net new implementations
Technology Platform Specialist
Moneris Solutions
03.2014 - 06.2015
- Manage IT projects
- Responsible for investigating/solving any production issues related to the Moneris host (Tier2 level of support)
- Delivery of compliance mandates
- Responsible for logging/tracking/communicating any system wide changes
Platform Support Specialist
Moneris Solutions
03.2014 - 06.2015
Product Support Analyst
Moneris Solutions
10.2012 - 01.2014
Project Specialist
Moneris Solutions
03.2009 - 01.2012
Merchant Activation Officer
Moneris Solutions
02.2008 - 01.2009
Education
Information Technology Management program -
Toronto Metropolitan University
Toronto, ONSkills
- Agile
- Process Design
- Scrum
- Waterfall
- Critical Thinking
- Business Case Design
- Communication
- Decision Making
- Process Management
- Software Product Management
- Data Analytic
- Time Management
- Product roadmaps
- Project management
Accomplishments
- Enhanced system reliability: Increase application performance by 20% through compliance and system upgrades.
- Boosted client satisfaction: Increased client satisfaction scores by 30% via process improvement initiatives.
- Drove revenue growth: Achieved a 15% increase in revenue through strategic application enhancements.
Timeline
Senior Product Manager
Moneris Solutions
02.2024 - Current
Senior Manager
Moneris Solutions
12.2022 - 02.2024
Manager, Technology Platform Design & Management
Moneris Solutions
11.2020 - 12.2022
Technology Platform Specialist
Moneris Solutions
03.2014 - 06.2015
Platform Support Specialist
Moneris Solutions
03.2014 - 06.2015
Product Support Analyst
Moneris Solutions
10.2012 - 01.2014
Project Specialist
Moneris Solutions
03.2009 - 01.2012
Merchant Activation Officer
Moneris Solutions
02.2008 - 01.2009
Information Technology Management program -
Toronto Metropolitan University
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