Trudy Zentner

Engaged with Quality Improvement team FHA key quality PSQ. Engaged with staff to support these quality improvements, Developed a Unit Quality Council team is meeting monthly supporting patient mobilization "Walk and Talk at 2'oclock"

Trialing patient white boards to increase patient and family engagement and understanding of hospital stay

Continuing to hire into vacant lines

worked with regional team supporting mNPR (minimum nurse patient ratios) 15 new positions RN & LPN. all positions were filled timely.

Responding to FH request to decrease workload and OT variances. Implementing changes at the staff level engaging and sharing reasons and what the change will mean to them.

Working with rotation team to separate relief positions into single unit teams.

Attending daily discharge rounds,supporting patient care

and decrease in LOS (Length of stay). Meet weekly with

Access & Flow to review complex and long stay patients,

Chaired Medicine Operations meetings. Code White, and attended all site leadership meetings as required.

• Managed and motivated employees to be engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Maintained professional, organized, and safe environment for employees and patients.
• Enhanced staff and patient satisfaction by resolving concerns, PCQO (Patient Quality Office) PSLS, RWP 9Respectful work place) timely. Maintained open lines of communication, along with resolution.
• Oriented incoming Manager from out side of FH.

• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patients
• Responsible for Access & Flow for site and patient flow throughout FH, external provinces and out of country transfer request in and out.
• Reported to regional Access & Flow Director and site Director for DH.
• Lead Home Health,Social work and Porter team for site, Collaborated with community HH, supporting patient flow home or to alternate home such as LTC( Long Term Care,Assisted living, Rehab Program. Responsible for timely safe transfers ensuring timelines were met moving patients forward with appropriate discharge destination.
• Realigned porter team with a rotation with in budget to support patient movement hired and implemented changes by June 2015.
• 2017 assigned Emergency to my portfolio, continued

work as PACT Manager. Implemented ER Zone changes

Collaborated ER network teams, physicians, and staff'.

2021 Respiratory Therapy was added to my portfolio.

Acute Access coordinator for PAH,DH &LMH

Collaborated with regional access team to support best patient care delivery. Supporting timely transfers for Higher level of care throughout FH and provincial and out of country.

Responsible for repatriations to sites ensuring communities patients returned to home hospital for ongoing care and treatment.

On call for all of FH in off hours for HLOC, repatriations transfers ensuring timely placement of patients. Collaborating with physicians and site leaders/teams.

• Assisted in the development of access policies and procedures, improving overall operational efficiency.
• Served as a liaison between patients and healthcare providers, ensuring clear communication and patients needs throughout the transfer process.
• Collaborated with clinical teams to ensure appropriate patient placement based on acuity and service requirements.
• Developed strong working relationships with colleagues across multiple sites through effective collaboration on shared initiatives or projects impacting patient access operations.
• Facilitated interdepartmental coordination by promptly addressing inquiries from various hospital units related to bed availability, transfers, or discharge planning efforts.
• Stayed calm under pressure to and successfully dealt with difficult situations.