Trudy Reid
Manager Of Support Services
Chapel Arm,NL
Summary
Enthusiastic Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel while creating a positive workplace culture and high-performing teams.
Overview
13
13
years of professional experience
9
9
Certifications
Work History
Support Services Manager
Compass Group, Eastern Health
Clarenville, NL
06.2019 - Current
- Managed 60 unionized employees with continuous coaching and mentoring.
- Assessed labour requirements and implemented incentives to increase productivity and boost morale.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Set priorities and problem-solved workflow issues.
- Conducted safety, quality assurance and cleanliness audits
- Completed incident investigations, determined corrective actions and managed return to work programs.
- Managed 3 departmental budgets, created, prepared and delivered financial reports.
- Maintained interdepartmental communications and rapport with team leads and site managers.
- Served on departmental advisory and occupational health and safety committees.
Food Operations Supervisor
Eastern Health
Clarenville, NL
11.2016 - 06.2019
- Supervised food service employees to ensure safe work practices and food safety compliance.
- Processed therapeutic and texture modified diet orders, in consultation with dietitians and speech language pathologists.
- Tallied daily production requirements, and communicated changes as required.
- Operated meal delivery system, ensuring accuracy and presentation.
- Completed cash deposits, daily temperature, food safety and waste management logs.
Center Manager
Herbal Magic
Bay Roberts, NL
03.2011 - 08.2014
- Directed daily operations.
- Recruiting, training and scheduling of associates
- Purchasing and controlling Inventory
- Optimizing sales through local and in store marketing
- Verifying payroll and quota sheets for all associates
General Manager
GoodLife Fitness
Cambridge, ON
01.2003 - 09.2006
- Ensuring individual and group revenue goals are achieved
- Making certain all systems and programs are functioning to company standards
- Recruiting, selecting, and training of all associates
- Implementing member and associate retention strategies
Education
Received Diploma - Nutrition and Food Service Management
College of The North Atlantic
St. John's, NLSkills
SKILLS AND QUALIFICATIONSProven leadership techniques focused on employee engagement, skill development and performance managementStrong attention to detail and accuracy in budget and financial managementSkilled in recruiting, interviewing, hiring and training of associatesCertified in Advanced Food Safety and quality managementExcellent oral and written communication skillsMicrosoft Office Applications, including Word, Excel, and Outlook
Safety and environmental standards
Certification
Advanced Food Safety Certification
Timeline
Support Services Manager
Compass Group, Eastern Health
06.2019 - Current
Food Operations Supervisor
Eastern Health
11.2016 - 06.2019
Center Manager
Herbal Magic
03.2011 - 08.2014
General Manager
GoodLife Fitness
01.2003 - 09.2006
Received Diploma - Nutrition and Food Service Management
College of The North Atlantic