Trudy Harrison
Springhill,NS
Summary
Experienced Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Has excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Northern Reflections
11.2021 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Restaurant Owner
Sociables Pub And Eatery
02.2013 - 11.2021
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Supervised daily activities of restaurant and [Number] employees.
- Recruited, hired, and trained talented staff to fill vacancies.
- Maintained positive relationships with local community and government officials.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Planned and executed strategies to increase customer loyalty and retention.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
Sales Associate
Loblaws Superstore
05.2004 - 02.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
Education
GED -
NSCC
Amherst, NS06.2020
Skills
- Finance and Accounting Oversight
- Profit and Loss
- Policy Development and Enforcement
- Performance Monitoring and Evaluation
- Scheduling Knowledge
- Partnership Monitoring
- Oversee Administrative Functions
- Sales Analysis
- Team Meetings
- Business Leadership
- Management Training
- Inventory Control
- Hiring and Onboarding
- Cash Counting
- Safety Awareness
- Staff Management
- Problem-Solving Strengths
- Strong Multitasking Skills
- Desktops, Laptops and Mobile Devices
- Manage Operations
- Guest Relations
- Customer Service
- Strategic Planning
- Effective Working Relationships
- Budgeting and Cost Control
- Hiring Management
- Payroll Administration and Timekeeping
Certification
- kitchener, ontario, marvel beauty school - 1991-1992
Timeline
Retail Store Manager
Northern Reflections
11.2021 - Current
Restaurant Owner
Sociables Pub And Eatery
02.2013 - 11.2021
Sales Associate
Loblaws Superstore
05.2004 - 02.2013
GED -
NSCC
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