Trudy- Ann Butler
Dartmouth,Nova Scotia
Summary
With my Office Administration certificate and years of experience in this field, this outstanding communicator and incredibly organized person is seeking for a role as an Office Administrator or Administrative Assistant at your organization.
Overview
9
9
years of professional experience
Work History
Breakfast Attendant Supervisor
Best Western Plus
Dartmouth
01.2023 - 06.2023
- Supervise Breakfast Attendants
- Stock materials used daily as needed
- Wait on tables.
Wait Staff
Shannex
Dartmouth
01.2022 - 12.2022
- Consistently ensures food quality, presentation, and service delivery meet established department standards
- Prepare and provide meal service to residents and guests
- Clear and set tables.
Administrative Assistant
Caribbean estate
Portmore, Jamaica
01.2018 - 01.2020
- Receive residents, tenants, visitors, contactors, workmen etc
- And provide directions and general assistance
- Make daily telephone calls to homeowners and/or their agents regarding outstanding maintenance fee payments and to shop tenants regarding shop rent
- Log all complaints from homeowners’/residents and dispatch them where necessary to the relevant person for action
- Dispatch cheques weekly to payers.
Customer Service and Sales Representative
Ibex Global
Portmore, Jamaica
01.2016 - 01.2017
- Assisted customers in a professional and expedient manner to ensure customer satisfaction
- Received calls from prospective customers about digital home services (home phone, internet, wireless phone, cable etc.)
- Took customers through the sales process with the aim of converting prospect customers into actual customers
- Accurately created customer accounts using various software provided
- Addressed customers billing concerns about cable tv, internet and home phone services.
Customer Service Representative
Alorica
Portmore, Jamaica
01.2014 - 01.2016
- Used my problem-solving skills to log and resolve customers' concerns about cable internet and phone services
- Addressed customers' complaints and concerns
- Listened and understood the reason the customer is calling and found a solution
- Received and logged complaints by understanding the reason for the call and writing a summary on each customer's account
- Provided accurate information to customers based on customers’ concern
- Provided exceptional customer service during each customer interaction
- Adhered to company quality assurance guidelines and standard operating procedures.
Education
Office Administration -
Nova Scotia Community College
Halifax, NS12.2024
Employment Boot Camp -
Reachability
01.2021
First Aid Training -
St. Johns Ambulance
01.2021
GED -
Bog Walk High School
Jamaica01.2016
High school Diploma -
McGrath High School
01.2014
Skills
- Excellent management skills
- Organized
- Quick learner
- Dependable
- Great customer service
- Professional
- Detailed oriented
- Willing to learn
References
References available upon request
Languages
English
Native or Bilingual
Timeline
Breakfast Attendant Supervisor
Best Western Plus
01.2023 - 06.2023
Wait Staff
Shannex
01.2022 - 12.2022
Administrative Assistant
Caribbean estate
01.2018 - 01.2020
Customer Service and Sales Representative
Ibex Global
01.2016 - 01.2017
Customer Service Representative
Alorica
01.2014 - 01.2016
Office Administration -
Nova Scotia Community College
Employment Boot Camp -
Reachability
First Aid Training -
St. Johns Ambulance
GED -
Bog Walk High School
High school Diploma -
McGrath High School