Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Trudie Reid

Oakville,ON

Summary

Industries Experience:

- Manufacturing, Assembly, Warehousing & Quality

- Automotive, Pet Food, Pharmaceutical Co-Packing, CPG- Corrugated Paper Products, Plastics Molding, Retail

As a dependable leader & collaborative team member I successfully manage multiple priorities with a positive attitude & am willing to take on added responsibilities to meet team goals. I'm a detail-oriented team player with strong organizational skills & the ability to handle multiple projects simultaneously with a high degree of accuracy. I am committed to the safety & well-being of my team members ensuring access to the tools they need to be able to produce sustainable quality & quantity. Root Cause, Continuous Improvement & Learning are, and will always be, top priorities for me.

Overview

13
13
years of professional experience

Work History

Operations Administrator & Safety Lead- Wknd

American Eagle Outfitters
02.2021 - Current
  • Arrange, Safety Train & monitor temporary help when necessary
  • Maintain & update Safety Communication Boards
  • Analyze department metrics & performance KPIs & report findings to management
  • Enforce regulatory and company policy compliance to improve workplace and employee safety and readiness
  • Provided answers to customer questions via phone and email, typically within 2 hours
  • Supported all Operations team by handling all administrative tasks
  • Evaluated team member performance & productivity, provided Feedback to Team Leads
  • Motivated & trained employees to actively participate in Safety culture
  • Compiled & delivered training & materials for new employees
  • All duties listed in previous role

Operations Administrator

American Eagle Outfitters
09.2020 - 01.2021
  • Payroll (Kronos) / Managed Vacation Schedule
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
  • Assisted with documenting key processes & procedures & security protocols

Swim Wear Lead

American Eagle Outfitters
01.2019 - 09.2020
  • (Retail) - Customer service, sales, cash, stock replenishment, etc
  • Pick, prep, verify and pack online orders for BOSS- AEO e-commerce program - Received, processed, priced and managed seasonal influx of Aerie swim pieces
  • Proven ability to learn quickly & adapt to new situations
  • Proved successful working within tight deadlines & fast-paced environment
  • Excellent communication skills, both verbal and written
  • Participated in team projects demonstrating ability to work collaboratively & effectively
  • Resolved problems & provided exceptional service
  • Developed and maintained courteous and effective working relationships
  • Skilled at working independently and collaboratively in team environment
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Self-motivated, with strong sense of personal responsibility
  • Worked well in team setting providing support and guidance

Sales Associate

American Eagle Outfitters
11.2013 - 08.2020
  • Provided positive first impression to welcome repeat, new, and potential customers
  • Helped customers locate products & checked store system for merchandise at other stores
  • Engaged with customers to effectively build rapport & loyalty
  • Contributed to event marketing, sales and brand promotion
  • Rotated stock & restocked shelves to maintain product availability & store appearance
  • Answered customer questions about sizing, accessories, and merchandise care

Plant Supervisor

Kruger Packaging
04.2017 - 12.2018
  • Lead team of 30-60 unionized employees on rotating shifts in multiple departments including production (8+ machines/lines), shipping, maintenance and on-site outside contractors
  • Supervised ongoing daily production phases
  • Monitored safety practices & made change recommendations when necessary
  • Supervised day-to-day functions of plant
  • Enhanced processes by pinpointing bottlenecks and working with involved teams to resolve
  • Collaborated with other leaders & executives to direct workflow & support operations
  • Cultivated professional working relationships with peers & direct reports
  • Conducted annual performance reviews offering praise & recommendations for improvement
  • Monitored daily & weekly KPIs to maintain on-track status
  • Planned, organized & monitored resources to deliver efficient use of labor, equipment & materials
  • Coached employees on company standards & efficiencies
  • Managed staff training and supervision
  • Collaborated with internal teams to streamline operations across materials handling, production & shipping
  • Make all final decisions regarding safety, quality, production, discipline, etc.
  • Strive for root cause solutions & team accountability
  • Work with Machine Leads to strive for excellence in machine dependability & building effective teams
  • Manage attendance, shift coverage, call-ins & payroll (Kronos) for production coverage & payroll
  • Respond to & put in place corrective measures & processes for Non-Conformances

Assembly / Production Supervisor

Coleman Containers
11.2014 - 04.2017
  • Scheduled, prioritized, supervised & managed daily multiple assembly builds / manpower over two shifts daily from smaller tandem builds/teams to large, all-hands builds
  • Determined training needs & scheduled training opportunities
  • Wrote and delivered employee reviews
  • Reviewed/revised new and existing build dockets for accuracy & relevancy
  • Assisted in supervising other production teams (converting) - Implemented & facilitated team Shift Hand Off meetings - Documented & formalized best practices for Work Instructions / SOPs
  • Created & implemented Raw Materials Usage reconciliation program
  • Supervised & participated in semi-annual inventory control counts
  • Presented assembly production schedules & any potential conflicts in daily Production Meetings
  • Answered & initiated Corrective Action Reports pertaining to department

Team Lead

Nova Pack
07.2014 - 10.2014
  • Built sample products according to client specifications
  • Determined process flow & organized materials, machinery / equipment, tools & teams
  • Ensured samples were approved & work orders authorized before beginning build
  • Assigned & trained team members on production processes, key quality points, production targets & relative documentation
  • Reconciled all material usages against material issuances at end of shift as well as end of production run
  • Determined process improvements & collaborated with management team to implement

Documentation Specialist

Nestle Purina Petcare
08.2013 - 11.2013
  • Managed, facilitated & tracked process of creating as well as annual review / revision of all company Standard Operating Procedures & related documents for all departments
  • Worked with production staff to document existing / new processes & create new SOPs as well as related training documents
  • Managed & maintained process of Job Instructional Training & matrix with new hires as well as in-house position transfers to track past & current skills

Production Supervisor

Nestle Purina Petcare
10.2012 - 08.2013
  • Supervised both packaging & production/extrusion machines/lines of pet food
  • Checked & monitored product quality against standards, GMPs and HACCP
  • Created, released & edited Production & Packing Process Orders/Dockets in SAP
  • Monitored Operators Issue / Action communication boards & escalated issues when necessary
  • Mentored & coached team members to foster an innovative team environment
  • Facilitated, participated and reported in Peer-to-Peer Hand-Off, Super.-to-Operator Hand-off & Daily Operational meetings
  • Presented & reported production data charts against KPI Measures
  • Facilitated monthly scheduled H&S review / training sessions & presented training material
  • Completed & distributed all shift documentation, data & reports

Production Data Coordinator

Nestle Purina Petcare
06.2010 - 09.2012
  • Actively participated in successful launch of SAP
  • Verified & reconciled all production & packaging materials usages in SAP
  • Tracked & investigated all consumption variances & transactional errors in Production & Packaging
  • Created & implemented tracking checklists to collect data for process improvements
  • Created training materials & trained team members
  • Was selected to travel to US company location to assist & participate in an SAP launch

Education

Lean Supervisor

Value Stream Solutions
Guelph, ON
2017

Forklift Training

Theoretical Forklift Training
On-Site
2017

Effective Communications & Human Relations

Dale Carnegie
Mississauga, ON
2016

Train-The-Trainer

Nestle Continuous Excellence
Mississauga, ON- On-Site
2016

Project Management

Nestle Continuous Excellence
North York, ON
2013

The Oz Principle - Leadership And Management

Nestle Leadership Framework
Mississauga, ON- On-Site
2012

Competent Supervisor

Workplace Safety North
Brampton, ON

DMAIC Training - Root Cause Analysis

Nestle Continuous Excellence
Mississauga, ON- On-Site
2012

Diploma - General Studies

Crocus Plains Regional Secondary School
Brandon, MB

Skills

Supervising/Managing:

  • 8 years experience Supervising/Managing, scheduling & prioritizing production, assembly & packaging
  • Both unionized & non-unionized environments
  • Operations, Production, Quality, Training, Inventory, Shipping/Receiving

Leadership, Team Building & Interpersonal Relations:

  • Through team meetings, 1:1s & conversations on the floor
  • Lead by Example- ‘Do as I do’- be the example
  • Include team in discussions & decisions when appropriate & encourage sharing of ideas & possible obstacles &/or improvements
  • Have lead teams from 10 to 60 employees & am comfortable communicating & collaborating within all organizational levels

Processes/Efficiencies/Quality:

  • Use KPI data to analyze & respond to issues
  • Create daily work list for both planned & unplanned downtime
  • Able to assess work cells/teams & implement any necessary changes to improve efficiency
  • Confident checking finished product and making product disposition decisions based on quality standards, SOPs, GMPs and HACCP

Training/Developing/Facilitating:

  • Lead monthly Safety Training sessions with minimum 10 people in each
  • Developed & facilitated the agenda for SAP launch communication/update meetings for multi-level management team members & consultants from both our plant as well as international staff

Succession Planning:

  • Planned and implemented long-term, temporary coverage for the Team Lead role to both cover & prepare for the possibility that the employee may not return to work
  • Consistently monitoring staff for possible coaching/promoting opportunities for my team members

Timeline

Operations Administrator & Safety Lead- Wknd

American Eagle Outfitters
02.2021 - Current

Operations Administrator

American Eagle Outfitters
09.2020 - 01.2021

Swim Wear Lead

American Eagle Outfitters
01.2019 - 09.2020

Plant Supervisor

Kruger Packaging
04.2017 - 12.2018

Assembly / Production Supervisor

Coleman Containers
11.2014 - 04.2017

Team Lead

Nova Pack
07.2014 - 10.2014

Sales Associate

American Eagle Outfitters
11.2013 - 08.2020

Documentation Specialist

Nestle Purina Petcare
08.2013 - 11.2013

Production Supervisor

Nestle Purina Petcare
10.2012 - 08.2013

Production Data Coordinator

Nestle Purina Petcare
06.2010 - 09.2012

Lean Supervisor

Value Stream Solutions

Forklift Training

Theoretical Forklift Training

Effective Communications & Human Relations

Dale Carnegie

Train-The-Trainer

Nestle Continuous Excellence

Project Management

Nestle Continuous Excellence

The Oz Principle - Leadership And Management

Nestle Leadership Framework

Competent Supervisor

Workplace Safety North

DMAIC Training - Root Cause Analysis

Nestle Continuous Excellence

Diploma - General Studies

Crocus Plains Regional Secondary School

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