Summary
Overview
Work History
Education
Skills
Languages
Section name
Timeline
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Trudi Antonia

White Rock,BC

Summary

Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.

Overview

40
40
years of professional experience

Work History

Server

Five Corners Cafe
09.2018 - Current
  • Serve food and beverages promptly with focused attention to customer needs.
  • Worke short order system to place orders, manage bills, and handle complimentary items.
  • Cultivate warm relationships with regular customers.
  • Adhered to health and safety standards while handling food and beverages.
  • Greet guests warmly to foster welcoming environment.
  • Demonstrate success in maintaining high level of customer satisfaction.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Remained focused, calm and professional during peak rush hours.

Food and Beverage Server

The Tomato Cafe
04.2008 - 09.2010
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Remained focused, calm and professional during peak rush hours.
  • Completed cash and credit card transactions accurately using POS software.
  • Adhered to health and safety standards while handling food and beverages.
  • Greeted guests warmly to foster welcoming environment.
  • Demonstrated success in maintaining high level of customer satisfaction.
  • .
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Bartender and Server

The Warehouse Pub
01.1984 - 12.1984
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Education

Tourism -Travel Studies

Seneca College of Applied Arts And Technology
North York, ON

Journalism

Seneca College of Applied Arts And Technology
North York, ON

Skills

  • Food Running
  • Beverage Preparation
  • Table Bussing
  • Order Management
  • Food Delivery
  • Daily Specials Memorization

Languages

English
Native or Bilingual

Section name

I have been a semi professional dancer and most recently recreational dancer since I could walk. I am currently writing a children's book about a garden daisy that travels to the magic garden. In addition to these passions, I love to cook and host my nearest and dearest at least once a week. Im known for my stella dinner parties and afternoon charcuterie gatherings in the garden. Dining alfresco is always a favourite.

Timeline

Server

Five Corners Cafe
09.2018 - Current

Food and Beverage Server

The Tomato Cafe
04.2008 - 09.2010

Bartender and Server

The Warehouse Pub
01.1984 - 12.1984

Tourism -Travel Studies

Seneca College of Applied Arts And Technology

Journalism

Seneca College of Applied Arts And Technology

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Trudi Antonia