Truc Anh Luong
Summary
I'm outgoing and friendly with excellent interpersonal communication strengths. I have solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. I aspire to deepen my understanding of the Food and Beverage (F&B) industry while seeking opportunities to broaden my expertise through exposure to diverse roles and responsibilities.
Overview
5
5
years of professional experience
Work History
Volunteer
The Drop-in Centre
10.2018
- Prepared and produced baked goods
- Washed and prepared laundry
- Organized produce inventory
- Served meals to patrons.
Barista
Gongcha
04.2022 - 12.2023
- Prepare and serve a variety of hot and cold beverages, including coffee, tea, and specialty drinks
- Take customer orders and accurately input them into the POS system
- Operate espresso machines and other equipment to brew coffee and steam milk
- Provide excellent customer service by greeting customers, answering questions, and making recommendations
- Maintain cleanliness and organization of the coffee bar area
- Handle cash transactions and operate the cash register
- Follow all food safety and sanitation guidelines when handling food and beverages
- Assist with food preparation, such as assembling sandwiches or pastries
- Ensure that all drink orders are prepared to the customers' specifications
- Collaborate with team members to ensure efficient workflow and customer satisfaction.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Event Staff
Kortright Hills Public School
10.2018 - 10.2018
- Assisted in the preparation of activities for young children
- Worked with other staff to ensure that meals are being delivered to patrons in a timely manner
- Responsible for set up, clean up, and breakdown of the service.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
Education
Highschool Diploma -
John F. Ross Collegiate Vocational Institute
Guelph, ON09.2021
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Workload balancing
- Friendly and outgoing
- Team Player
Languages
Vietnamese
English
Timeline
Barista
Gongcha
04.2022 - 12.2023
Volunteer
The Drop-in Centre
10.2018
Event Staff
Kortright Hills Public School
10.2018 - 10.2018
Highschool Diploma -
John F. Ross Collegiate Vocational Institute
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