Trtel Gasmalla
Port Moody,BC
Summary
Adept at enhancing operational efficiency and customer satisfaction, with a blend of critical thinking and exceptional customer service skills, I've successfully managed high-stress situations and improved communication channels. My collaborative spirit and active listening have been pivotal in maintaining seamless workflows and fostering team unity.
Overview
10
10
years of professional experience
Work History
Dispatcher
AM/PM
Port Coquitlam
03.2024 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Production Assistant
EP Canada
North Vancouver
01.2021 - 11.2023
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Completed wide range of tasks in diverse filming areas to support operations.
- Communicated with other crew members via walkie-talkies to coordinate production activities.
- Engaging with the public before, during and after filming.
Call Center Agent
BCAA Evo Car Share
Burnaby, BC
05.2019 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Addressed customer account discrepancies and concerns.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Payment Services Representative
Telus Mobility
Burnaby, BC
02.2017 - 04.2019
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Cashier
Shoppers Drug Mart
Coquitlam, BC
04.2015 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Psychology
Douglas College
New Westminster, BCBachelor Of Health Science - RMT
West Coast College
New Westminster, BC05.2027
Skills
- Active listener
- Team player
- Critical Thinking
- Breakdown Expertise
- Customer service
Languages
Arabic
Native or Bilingual
Additional Information
Reference available upon request
Timeline
Dispatcher
AM/PM
03.2024 - Current
Production Assistant
EP Canada
01.2021 - 11.2023
Call Center Agent
BCAA Evo Car Share
05.2019 - 01.2021
Payment Services Representative
Telus Mobility
02.2017 - 04.2019
Cashier
Shoppers Drug Mart
04.2015 - 01.2017
Psychology
Douglas College
Bachelor Of Health Science - RMT
West Coast College