Summary
Overview
Work History
Education
Skills
Timeline
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Troyetta Carpenter

San Francisco

Summary

Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.

Overview

7
7
years of professional experience

Work History

Assistant Property Manager

Caritas Management
10.2023 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.

Nurse Assistant

TRUE COMPASSIONATE HOSPICE CARE
06.2022 - 09.2022
  • Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
  • Ensured that equipment was properly maintained per hospital standards.
  • Assisted in the planning of individualized care plans based on assessments of patient needs.

Security Guard

VIP SECURITY SPECIALISTS
02.2020 - 05.2022
  • Maintained logbooks for documenting daily activities and events.
  • Maintained working knowledge of locations of various departments, buildings and access routes.
  • Inspected doors, windows, locks, gates, ensuring they are secure after hours.
  • Trained new security personnel on security protocols and procedures.
  • Identified potential safety hazards and took corrective action to mitigate risks.
  • Protected property and staff by maintaining safe and secure environment.
  • Operated two-way devices to summon emergency assistance or communicate with staff.
  • Observed areas for signs of crime or disorder and investigated disturbances.
  • Monitored security cameras and identified suspicious activity, reported any incidents to the appropriate authorities.

Desk Clerk

PACIFIC COAST STAFFING
01.2018 - 02.2020
  • Updated room status records on computerized tracking system regularly throughout shift.
  • Answered incoming calls promptly and courteously, providing accurate information about the hotel's services and amenities.
  • Provided guests with information regarding local attractions, restaurants, shopping areas.
  • Developed positive working relationships with other departments to ensure efficient delivery of services to customers.
  • Retrieved messages left for guests in a timely manner and delivered them directly to their rooms.
  • Greeted guests in a friendly and professional manner, providing excellent customer service.
  • Demonstrated strong organizational skills to manage multiple tasks simultaneously with accuracy.
  • Resolved customer complaints in a timely and professional manner.
  • Verified guest identification upon check-in, ensuring compliance with security regulations.

Education

High School Diploma -

Five Keys
Oakland, CA
06-2010

Skills

  • Proper Staffing
  • Telephone and email etiquette
  • Calendar Management
  • Help Desk
  • Maintaining Clean Work Areas
  • Customer Satisfaction
  • Activity Logging
  • Information Processing
  • Serve Customer Needs
  • Problem-Solving Skills
  • Housing Regulations
  • Strong communication skills

Timeline

Assistant Property Manager

Caritas Management
10.2023 - Current

Nurse Assistant

TRUE COMPASSIONATE HOSPICE CARE
06.2022 - 09.2022

Security Guard

VIP SECURITY SPECIALISTS
02.2020 - 05.2022

Desk Clerk

PACIFIC COAST STAFFING
01.2018 - 02.2020

High School Diploma -

Five Keys

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Troyetta Carpenter