Troy Zhao
Richmond,BC
Summary
Results-driven Mortgage Manager experienced in loan management. Well-versed in producing reports, evaluating department operations. Adept at building and nurturing strong relationships with clients, stakeholders, and industry partners to drive business growth and enhance customer satisfaction. Exceptional problem-solving abilities coupled with a strategic mindset to identify opportunities and implement effective solutions. Committed to delivering excellence through continuous improvement and a collaborative approach to achieving success in the dynamic mortgage landscape. Excellent in research, problem-solving, team leadership & collaboration, strong work ethic, time management, critical thinking, quick learning abilities, verbal & written communication.
Overview
1
1
year of professional experience
Work History
Mortgage Manager
Amber Financial Services Corp.
11.2022 - Current
- Loan management: monitoring loan funding and repayment schedules, and performing periodic update, examine and reviews loan portfolios
- Analyzing credit, income, compliance, title documents, and appraisals during underwriting process.
- Conducted regular audits of mortgage files, safeguarding against errors or discrepancies that could lead to financial loss or legal issues.
- Developed relationships with real estate agents, builders, sub-mortgage brokers, lawyer to increase referral business and facilitate operational efficiency.
- Monitored market conditions closely to provide accurate advice on optimal borrowing strategies for clients seeking mortgages or refinancing options.
Client Relationship Manager
Amber Financial Services Corp.
11.2023 - Current
- Overseeing administrative tasks such as investment document management, maintaining regular communication with lawyers and third-party trustees.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Strengthened client relationships by maintaining regular communication to provide updates on fund performance, address concerns, and discuss investment strategies.
Education
MBA -
Trinity Western University
Langley, BCBachelor of Arts - Economics
Simon Fraser University
Burnaby, BCSkills
- Loan Application Analysis
- Mortgage Underwriting
- Documentation Review
- Appraisal review & Credit analysis
- Customer Engagement
- Relationship building and management
- Account Management
- Customer Portfolio Management
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Client Relationship Manager
Amber Financial Services Corp.
11.2023 - Current
Mortgage Manager
Amber Financial Services Corp.
11.2022 - Current
MBA -
Trinity Western University
Bachelor of Arts - Economics
Simon Fraser University
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