Summary
Overview
Work History
Education
Skills
Timeline
TROY YOUNG

TROY YOUNG

Waterdown,ON

Summary

Motivated,hardworking, professional looking for new opportunities. Excellent team leader and analytical person with a resourceful and flexible approach. An initiative-taking leader with a solid history of success in managing operations, building teams, and equipping employees with skills to independently manage business needs. Offering 25 years of progressive experience in hospitality combined with sound judgement and good problem solving abilities. Strong record of consistently surpassing goals. Serviced- focused, dedicated to giving every customer a positive experience to promote loyalty and repeat business.

Overview

25
25
years of professional experience

Work History

Life Insurance Agent

HLLQP, AIL Canada
05.2023 - 11.2023
  • Globe Life
  • Meet with clients to provide union benefits
  • Analyze clients coverage to recommend supplemental coverage
  • Complete application for insurance with clients
  • Provide support to clients in life insurance products, will kits and child safety kits

General Manager

Turtle Jacks Upper James
Hamilton, Ontario
10.2022 - 05.2023
  • Operate the location to operating standards as set out by head office
  • Assist and make plans for staffing all areas of the restaurant including recruitment, selection, and financial impacts, reduced labour by 11% in first quarter at the restaurant
  • Use marketing initiatives to help build sales, while directing in-house supervisors on social postings
  • Provide feedback to the managers and supervisors and create development plans based on current performance and opportunities
  • Obtained business license for the location
  • Operate in accordance with local health and safety and fire department standards
  • Maintain employee files and financial reporting to head office and government standards
  • Provide feedback on menu thoughts regarding development, product, costing and market position
  • Monitor financial results, identify opportunities, and share with head office as well as managers for areas of opportunity, success and as an education tool
  • Consult with landlord on issues pertaining to common areas
  • Develop culture to address inclusivity and a feel safe environment for staff

General Manager

Beertown Public House Burlington
Burlington, Ontario
01.2022 - 10.2022
  • Build a restaurant team coming out of Covid, implementing bench strength and depth, while developing culture
  • Set quarterly business plans to address restaurant needs, develop management accountabilities, provide direction and actionable items as well as provide succession planning
  • Mentor new manager growth and development through 1:1’s and portfolio projects
  • Analyze business needs and make decisions or provide input to business partners
  • Motivate different departments of the restaurant from managers to hourly team members
  • Provide a safe and harassment free workspace
  • Direct marketing efforts for social content in store
  • Provide materials and information for head office marketing initiatives
  • Monitored financial performance Exceeding EBIDTA bya minimum of 4% each month), set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Assistant General Manager

Real Sports Bar and Grill
Toronto, Ontario
01.2018 - 12.2021
  • Leader in COVID protocols and pivoting according to provincial and local regulations and policies
  • Mentored and motivated department managers to efficiently achieve challenging business goals
  • Developed management team business acumen, focusing on understanding the P&L process as well as reading and comprehending the monthly statement and Smartlist
  • Set development goals and action plans for department managers to develop skill sets and strengths
  • Consulted with other managers to organize unique events and promotions such as Marlies viewing nights, F1 and Eric Church nights to bring in new customers and elevate the fan experience
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures, including implementation of key controls
  • Engaged team members to improve performance by delivering weekly updates and conducting meetings to obtain feedback and convey new policies
  • Managed manager/supervisor team schedule with an eye for coverage needs and individual strengths
  • Controlled spending on overhead and equipment expenditures by devising and executing cost- management procedures (building repairs)
  • Motivated, trained, and disciplined employees to maximize performance

Assistant Store Manager

Fortinos
Oakville, Ontario
09.2015 - 12.2017
  • Directed a team of five department managers and a third-party vendor to effectively operate the Pane Fresco department in the store
  • Achieved extraordinarily strong sales penetration by focus on quality product, process management and customer experience, always placing in the top 3 for store sales penetration
  • Strong fiscal performance by adhering to budgeted goals, effective marketing, and merchandising
  • Supported a strong safety culture throughout the store as co-chair of the Health & Safety Committee
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Managed scheduling for store shifts to always accomplish proper staffing
  • Managed customer service by being knowledgeable, dealing with complaints, organizing stock, and answering customer questions
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Conducted store inventories once per quarter

Chef/Senior Sous Chef

Moxies/Chop Restaurants
Toronto, Ontario
09.2011 - 09.2015
  • Controlled labor at or below budgeted levels to support business profit targets
  • Performed daily kitchen SOPs with culinary team to ensure, a safe, clean kitchen including freezer and refrigerator temperature checks, three times daily
  • Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates
  • Evaluated inventory levels daily and placed orders to restock al food and supply items before supplies ran out
  • Conducted inventory of food, ingredient, and supply stock to prepare and plan vendor orders and report accurate financial information
  • Mentored more than forty kitchen staff at all levels to prepare each for demanding roles
  • Collaborated with executive Chef as a test kitchen to provide feedback in production/process or modification of menus and selections
  • Hired, trained, and managed all kitchen staff, including employee development, issuing disciplinary action, and conducting performance reviews
  • Won Top Chef Award in 2011 at National Conference in Las Vegas

Education

HLLQP (Life Insurance) Certificate -

Durham College, Online
08.2023

Provincial Certificate for Life Insurance Agents

REMIC – HLLQP (Life Insurance) Course -

Real Estate And Mortgage Institute of Canada, Online
06.2023

Bachelor of Commerce - Hotel and Food Administration

University of Guelph, Guelph, Ontario
03.1997

Skills

  • Operations management
  • Team leadership expertise
  • Performance improvement
  • Coaching and mentoring
  • Effective leader
  • Customer service-oriented
  • Staff training/development
  • Conflict resolution
  • Financial leadership ability
  • Business operations knowledge

Timeline

Life Insurance Agent - HLLQP, AIL Canada
05.2023 - 11.2023
General Manager - Turtle Jacks Upper James
10.2022 - 05.2023
General Manager - Beertown Public House Burlington
01.2022 - 10.2022
Assistant General Manager - Real Sports Bar and Grill
01.2018 - 12.2021
Assistant Store Manager - Fortinos
09.2015 - 12.2017
Chef/Senior Sous Chef - Moxies/Chop Restaurants
09.2011 - 09.2015
Durham College - HLLQP (Life Insurance) Certificate,
Real Estate And Mortgage Institute of Canada - REMIC – HLLQP (Life Insurance) Course,
University of Guelph - Bachelor of Commerce , Hotel and Food Administration

Similar Profiles

CREATE PROFILE
TROY YOUNG