Troy Woodland
Angus
Summary
Results-driven Automotive Service Technician with expertise from Trillium Ford Lincoln in advanced diagnostics and vehicle maintenance. Proven ability to troubleshoot complex mechanical issues and enhance customer satisfaction through effective communication. Skilled in engine repair and installations, ensuring compliance with safety standards while delivering high-quality service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Automotive Service Technician
Trillium Ford Lincoln
05.2016 - Current
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Use Warranty Book and Mitchell1 Prodemand to provide accurate repair estimates and ensure clear communication with service advisers and customers.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Supported customer service efforts by communicating effectively about service plans and timelines.
General Laborer
Alliston Transmission
02.2013 - 08.2016
- Performed comprehensive oil changes and fluid checks to ensure vehicle performance and customer satisfaction.
- Maintained cleanliness and organization of service area, adhering to safety regulations and protocols.
- Collaborated with team members to streamline workflow processes for increased efficiency in service delivery.
- Engaged with customers to explain services performed and address inquiries, enhancing overall customer experience.
Education
Skilled Trades Certificate - Automotive Service
Centennial College
Scarborough, ON03-2019
Motive Power Technician Certificate - Automotive Service
Mohawk College of Applied Arts And Technology
Hamilton, ON04-2016
Skills
- Advanced diagnostics
- Safety and compliance
- Heating and air conditioning
- Vehicle maintenance and repair
- Installations and repairs
- Fuel systems
- Electrical systems
- Drivability diagnostics
- Engine repair
- Engine installations
- Service order management
- Troubleshooting skills
Certification
- Licensed Automotice Service Technician 310S - August 2019
Timeline
Automotive Service Technician
Trillium Ford Lincoln
05.2016 - Current
General Laborer
Alliston Transmission
02.2013 - 08.2016
Skilled Trades Certificate - Automotive Service
Centennial College
Motive Power Technician Certificate - Automotive Service
Mohawk College of Applied Arts And Technology
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