Troy Thompson
Toronto,ON
Summary
A responsible and enthusiastic student who demonstrates a strong work ethic and excellent time management, and adept at working with customers and individuals with superior skills in both team-based and independent capacities. Personable auto parts clerk with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and writing. Excited to begin a new challenge with a successful team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service / Auto Parts Clerk
Canadian Tire
02.2023 - 08.2023
- Complying with all of the company's dress code, safety codes, work schedule, and policies
- Helping customers find their needs within auto section
- Experience with COSTAR
- Checking system for in/out of stock parts
- Receiving calls from customers and fulfilling orders
- Customer satisfaction-oriented
- Product Knowledge for various products
- Working in a courteous, responsible, and business-like manner and showing appropriate initiative.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Cashier/Customer Service
Fortinos
08.2019 - 02.2023
- Complying with all of the company's dress code, safety codes, work schedule, and policies
- Serving and assisting our customers with their needs
- Familiarity with electronic equipment, like a cash register
- Strong communication and time management skills
- Customer satisfaction-oriented
- Product Knowledge for various products
- Helping customers select food and beverages according to requirements
- Handling catering orders over the phone and fulfilling them
- Handling phone calls and redirecting the customer to the right department.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Package Handler
UPS
11.2019 - 01.2021
- Distribution of packages being stack accordingly
- Scanning and assortment of items being outing into proper company packaging
- Complying with all of the company's dress code, safety codes, work schedule, and policies
- Working in a courteous, responsible, and business-like manner and showing appropriate initiative.
Co-op - Front Desk Receptionist
Toronto Western Hospital
01.2018 - 06.2018
- Comply with all company rules and regulations and dress, safety codes, work schedules, and policies including confidential requirements
- Working in a courteous, responsible, and business-like manner and show appropriate initiative
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Developed strong working relationships with team members, fostering a positive work environment.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Associate of Applied Science - Computer Programming
Humber College
Etobicoke, ON04.2028
High School -
Thistletown CI
Etobicoke, ON06.2018
Skills
- C/C (1 year)
- Proficient with Microsoft Office-Word, Excel, PowerPoint, Outlook (6 years)
- Java (1 year)
- Customer Service (5 years)
- Computer skills (5 years)
- Telephone Etiquette
- Customer Satisfaction
- Administrative Support
Certification
High School Diploma, 09/14, 06/18
Additional Information
Good Listener, Reliability, Strong work ethic, Great Teamwork, Quick learner, Positive attitude and behavior, Sense of responsibility
Timeline
Customer Service / Auto Parts Clerk
Canadian Tire
02.2023 - 08.2023
Package Handler
UPS
11.2019 - 01.2021
Cashier/Customer Service
Fortinos
08.2019 - 02.2023
Co-op - Front Desk Receptionist
Toronto Western Hospital
01.2018 - 06.2018
Associate of Applied Science - Computer Programming
Humber College
High School -
Thistletown CI
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