Troy Reynolds
YUCCA VALLEY,CA
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
39
39
years of professional experience
Work History
Manager
HILLS TOWING
01.1990 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Parts Counter Sales PersonT
Dieterich International
02.1986 - 01.1990
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Enhanced product knowledge by attending regular training sessions and staying up-to-date on industry trends.
- Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
- Assisted customers with diagnosing problems for truck equipment and purchasing necessary replacements.
Education
High School Diploma -
San Bernardino High School
San Bernardino, CA06-1985
Skills
I have been in the tow industry for over 30 years I started as a service driver and worked up to be the manager I have done lite, medium, heavy duty towing I managed 12 drivers and a fleet of 18 units I mechanically inclined I used Thomas guides back in the day before GPS I set up a number of new accounts and worked closely with them for the towing business I worked closely whit CHP and San Bernardino Co Sheriff in our local area
I know how to dispatch trucks and drivers to what was needed to be done I have a wreckers masters certificate and Tim Certificate and AAA certified tech
Timeline
Manager
HILLS TOWING
01.1990 - 11.2024
Parts Counter Sales PersonT
Dieterich International
02.1986 - 01.1990
High School Diploma -
San Bernardino High School
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