Summary
Overview
Work History
Skills
Timeline
Generic

Troy Potts

Barrie,ON

Summary

Motivated professional with several years of experience juggling multiple priorities to keep the company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Years of experience in both the service and management role for both commercial and passenger tires.

Overview

13
13
years of professional experience

Work History

Service Manager

TireMaster Ltd.
Severn, Ontario
01.2017 - Current
  • Diagnosed mechanical issues with tires and wheels by conducting visual inspections of treads, sidewalls, rims.
  • Provided technical advice to customers about their commercial vehicle's tire requirements.
  • Built relationships with customers by providing excellent customer service in a timely manner.
  • Ensured that all necessary safety precautions were taken when working with heavy machinery or hazardous materials.
  • Maintained accurate records of all work performed including parts used, labor time spent.
  • Reported any discrepancies found while servicing commercial vehicles to management.
  • Monitored inventory levels of parts and supplies needed for repairs.
  • Instructed customers on how to properly maintain their vehicle's tires between services.
  • Adhered strictly to company procedures regarding safety protocols at all times.
  • Diagnosed and repaired tire and rim issues.
  • Cleaned and maintained tire service bays to keep work areas organized.
  • Maintained inventory by loading and unloading tire shipments.
  • Inspected tires on customer vehicles to report mechanical defects.
  • Delivered customer service by answering questions and explaining tire installation process.
  • Inspected and organized tire inventories while performing routine stock assessments.
  • Planned work and determined appropriate tools and equipment.
  • Collaborated with team members to fulfill sales and service requests.
  • Maintained clean and professional tire bay by merchandising tire displays and automotive products.
  • Demonstrated knowledge of products and services to properly present warranties, promotions and advertisements.
  • Led staff members in tracking of tire fatigue, pressure, tread depths and sidewall inspections on products.
  • Upheld record accuracy by using work order reporting system.
  • Inspected tire casings for defects holes and tears to determine needed repairs.
  • Drove to industrial sites to provide services or respond to emergency calls.
  • Contacted vendors to order or request quotes for specific tires and sizes.
  • Maintained updated knowledge of new techniques or industry advancements to increase personal performance.

Assistant Manager

McKee TireCraft
Innisfil, ON
08.2011 - 01.2017
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Inspected tires for damage and wear, replaced worn or damaged tires with new ones.
  • Replaced valve stems and tire pressure monitoring systems sensors as needed.
  • Repaired punctures using patching kits and plugging tools.
  • Checked air pressure in customer's tires to ensure safety.
  • Assisted customers in selecting the right type of tire according to their vehicle needs.
  • Conducted regular maintenance checks on equipment used in the shop.
  • Maintained cleanliness of work area, following all safety protocols and regulations.
  • Provided technical advice regarding tire care and maintenance to customers as needed.
  • Researched pricing information for various brands of tires for customers.
  • Verified that customer information is accurate prior to starting any job.
  • Followed all company policies related to health and safety guidelines when working with hazardous materials such as oil and grease.
  • Maintained inventory by loading and unloading tire shipments.
  • Repaired and plugged vehicle tires to help customers avoid purchase of new tires.
  • Cleaned and maintained tire service bays to keep work areas organized.
  • Diagnosed and repaired tire and rim issues.
  • Changed and rotated tires for customers to provide safety and maximize customer service rankings.

Skills

  • Staff Supervision
  • Policy and Procedure Enforcement
  • Estimating and Quoting
  • Supply procurement
  • Schedule Management
  • Employee Training and Development
  • Conflict Resolution
  • Shift Scheduling
  • Work Planning and Prioritization
  • Customer Service
  • Workplace Safety
  • Customer Service Management
  • Multiple Priorities Management
  • New Employee Hiring
  • Relationship Building
  • Resource Allocation
  • Inventory Management
  • Client Retention Strategies
  • Continuous Improvement
  • Employee Supervision
  • Service Order Flow
  • Vendor Sourcing
  • Upselling
  • Technical Support
  • Sales Support
  • Reliable and Responsible
  • Positive Attitude
  • Reporting and documentation
  • Service and Parts Teams Management
  • Service Scheduling
  • Supply Ordering
  • Coaching and Mentoring
  • Cost Estimates
  • Task Delegation

Timeline

Service Manager

TireMaster Ltd.
01.2017 - Current

Assistant Manager

McKee TireCraft
08.2011 - 01.2017

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Troy Potts