Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Troy Phillips

Courtenay,BC

Summary

Dynamic professional with extensive experience at BC Ferries. Proven ability to enhance operational efficiency and team collaboration. Consistently delivering high-quality service and maintaining professionalism in fast-paced environments.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Cashier

BC Ferries
2023 - Current
  • Processed customer transactions efficiently at point of sale, ensuring smooth operations.
  • Assisted customers with inquiries, providing accurate information and support.
  • Monitored inventory levels, reporting discrepancies to ensure accuracy.

Tree Farmer

Holly Wood Christmas Trees
2014 - Current
  • Planned and executed annual planting schedules based on market demand and seasonal conditions.
  • Collaborated with local suppliers to source high-quality seeds and equipment.

Cable Ferry Operator

BC Ferries
2016 - 2023
  • Operated cable ferry systems, ensuring safe and efficient transport of passengers and vehicles.
  • Monitored weather conditions and navigational hazards, making real-time adjustments to ferry operations as necessary.

Restaurant Owner

Courtenay Creamery
2014 - 2016
  • Developed seasonal menus incorporating local ingredients to enhance customer satisfaction and drive sales.
  • Implemented cost-saving measures, reducing overall expenses while maintaining high-quality food and service.
  • Trained and mentored staff on best practices in food preparation and customer service.

Equipment Operator

Troico
2012 - 2016
  • Operated various types of heavy machinery to complete site preparation tasks efficiently.
  • Collaborated with crew members to ensure safe and effective equipment operation during projects.
  • Conducted regular inspections of equipment to identify maintenance needs and ensure operational safety.

Customer Service Attendant

BC Ferries
2012 - 2014

- Cross-trained as a CSA

  • Supported colleagues during busy periods, ensuring seamless operations and effective teamwork.

Deckhand BW

BC Ferries
2010 - 2014
  • Assisted in loading and unloading cargo to ensure efficient vessel operations.
  • Supported deck operations by handling lines during docking procedures.
  • Conducted inspections of safety equipment to maintain compliance with regulations.

Skills

  • Customer service
  • Cash handling
  • Team collaboration
  • Professionalism and courtesy
  • Product restocking

Certification

  • Industrial Painting Ticket
  • Forklift Certificate (Expired)

Timeline

Cashier

BC Ferries
2023 - Current

Tree Farmer

Holly Wood Christmas Trees
2014 - Current

Cable Ferry Operator

BC Ferries
2016 - 2023

Restaurant Owner

Courtenay Creamery
2014 - 2016

Equipment Operator

Troico
2012 - 2016

Customer Service Attendant

BC Ferries
2012 - 2014

Deckhand BW

BC Ferries
2010 - 2014
Troy Phillips