Troy Koehn

Summary: Head Setter

Lead a small team in creating high quality climbing experiences for our member base.

Job Specific Skills:

• Working with upper management to understand the goals of the gym and how I can best assist them in reaching those needs.
• Lead meeting with my team to discuss the daily, monthly and overall goals for our team in the grander scheme of those gym needs.
• Training new and experienced routesetters towards bettering their craft and applying it to our individual gym.
• Interfacing with customers to receive feedback about how their experiences could be improved.

Summary of Position: Elite Team Coach

Coached Highly skilled athletes through their climbing journey. Both through skill building as well as working on stress and pressure management strategies.

Job Specific Skills:

• Helped create climbing specific lessons to build individual athletes climbing toolbox.
• Worked with and listened to athletes during difficult and highly stressful competition moments and helped guide them through it.
• Strengthened team culture and positive relationships with climbing in order to build life long climbers

Summary:

Thrived in a customer facing environment while making both Membership and other retail sales.

Job Specific Skills: Desk Shift Supervisor

• Built a positive relationship between the regular customer base and front desk staff leading to higher member retention
• a diverse field of membership sale options and worked with customers to determine what would work best for them.
• Handled Opening and Closing procedures for the gym as well as general day to day maintenance and cleaning.

Job Specific Skills: Head Coach

• Created practice plans and adjusted each plan to an athlete's needs.
• Worked with team parents to help them understand what to expect from the upcoming season and training schedule.
• Managed a team of coaches and structured practices to allow each of their specific coaching styles shine