Troy Hibbert
Unilever
Erin,Canada
Summary
Results-driven Systems Administrator with 4+ years of experience in IT operations. Expertise in systems support, infrastructure management, and troubleshooting across multiple platforms. Demonstrated ability to maintain uptime, resolve issues efficiently, and collaborate effectively with cross-site IT teams. Proven reliability and commitment to operational stability through 12 years of internal progression.
1
Language
13
years of professional experience
Work History
Operations Supervisor / Interim IT Systems Administrator
7 Months- Administer user accounts, permissions, and access control to enhance security across multiple systems
- Support WMS, RF scanners, printers, handhelds, and warehouse technology
- Troubleshoot system issues and perform first-level problem determination
- Administer user accounts, permissions, and access control across multiple systems
- Monitor daily server backups and verify data integrity
- Maintain hardware, networked devices, and workstation functionality
- Collaborate with cross-site IT teams for escalations and infrastructure support
- Communicated updates and resolutions during system issues or outages to ensure timely recovery and minimize downtime
Team Lead / Warehouse Workflow Specialist (WWS)
4 Years- Supported WMS workflows, RF devices, printers, and troubleshooting to maintain system functionality
- Assisted with access changes, device resets, and workflow corrections to ensure seamless operations
- Coordinated with SysAdmin and IT teams during outages or escalations
- Ensured operational continuity during system disruptions
- Provided hands-on support for hardware, scanners, and networked devices to minimize downtime
Inventory Control
4 Years- Managed inventory workflows using RF devices and WMS tools
- Identified and reported system issues, enhancing inventory accuracy
- Supported troubleshooting of scanners, printers, and workflow errors, minimizing downtime
- Developed understanding of warehouse systems and infrastructure of warehouse systems and infrastructure
Lift Truck Operator (LTO)
4 Years- Operated RF devices, scanners, and WMS tools to ensure accurate inventory tracking
- Assisted in resolving workflow issues and troubleshooting device malfunctions
- Gained initial understanding of warehouse systems and technology through hands-on experience
Education
High School Diploma
Additional technical training provided through Unilever IT teams
Skills
WMS support
User Access & Permissions
RF Devices & Printer Support
Infrastructure Support
Systems Administration
Backup verification
Hardware maintenance
Incident Response
Timeline
Operations Supervisor / Interim IT Systems Administrator
Unilever
01.2026 - Current
Team Lead / Warehouse Workflow Specialist (WWS)
Unilever
01.2022 - 01.2026
Inventory Control
Unilever
01.2018 - 01.2022
Lift Truck Operator (LTO)
Unilever
01.2014 - 01.2018
High School Diploma