Troy Hedden
Port Colborne,ON
Summary
Volunteer in Coaching and Mentoring youth Have a strong understanding in criminal justice system and relevant legislation Strong understanding of problem solving and analytical skills Confident, hard-working and committed to excellence Degree in Psychology at Brock University. Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.
Overview
13
13
years of professional experience
Work History
Correctional Officer
Ministry of the Solicitor General
07.2021 - Current
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
Arena Maintenance
City Of St Catharines
11.2011 - 05.2021
- Clean and Maintain the Facility
Customer Service Representative
HOCO Entertainment & Resorts
04.2011 - 04.2021
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Education
Bachelor of Arts: Psychology - Psychology
Brock University
St. Catharines, ON06.2018
Community And Justice Services - Community And Justice Services
Niagara College - Welland Campus
Welland, ONHigh School Diploma -
Denis Morris Catholic High School
St. Catharines, ON06.2015
Skills
- CCTV Monitoring
- Dispatch
- Facility Security
- Emergency Response
- Records Management
- Surveillance
- Crisis Management
- Inmate Monitoring
- Safety
- Mentorship
- Criminal Investigations
- Negotiation
Languages
English
Native or Bilingual
French
Limited Working
Volunteer Experience
- Coach/Trainer, 09/2013 - 03/2017, Kiwanis Hockey, St Catharines, Ontario, Responsible for directing the team during games and practice, Prepares strategy and decides which players will participate in games
- Coach/Trainer, 09/2018 - 03/2020, City Of Niagara on the Lake, Niagara on the Lake, Ontario, Responsible for directing the team during games and practice, Prepares strategy and decides which players will participate in games
- Placement Student, 09/2019 - 12/2019, District School Board of Niagara Pathstones, Ensure all homework is completed in a timely manner, Ensure safety of all at the school including students and teachers, Ability to help teach and encourage growth for students, Ability to reduce conflict as well as manage crisis in certain situations.
References
References available upon request
Timeline
Correctional Officer
Ministry of the Solicitor General
07.2021 - Current
Arena Maintenance
City Of St Catharines
11.2011 - 05.2021
Customer Service Representative
HOCO Entertainment & Resorts
04.2011 - 04.2021
Bachelor of Arts: Psychology - Psychology
Brock University
Community And Justice Services - Community And Justice Services
Niagara College - Welland Campus
High School Diploma -
Denis Morris Catholic High School
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