Summary
Overview
Work History
Education
Skills
Timeline
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TROY HAYNES

Los Angeles

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and improve performance through effective training and upselling techniques. Committed to maintaining high standards of service and fostering positive relationships in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Server

Fogo De Chao
11.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

English Teacher

Union High School
09.2017 - 05.2023
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.
  • Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
  • Differentiated instruction to accommodate diverse learner needs, ensuring all students had equal access to education opportunities.
  • Enhanced students' reading comprehension with tailored literature assignments.

Lead Server Trainer

Areal
04.2014 - 06.2017
  • Increased staff retention through effective communication and fostering a positive work environment.
  • Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
  • Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Collaborated with management to identify areas of improvement in service standards, implementing necessary changes.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Bartender Supervisor

H.O.M.E. (House Of Music & Entertainment)
05.2012 - 01.2014
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
  • Improved staff performance through comprehensive training programs and regular feedback sessions.

Education

Bachelor of Arts - English Literature

Northeastern State University
Tahlequah, OK
05-2012

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service
  • Service prioritization
  • Performance improvement

Timeline

Server

Fogo De Chao
11.2023 - Current

English Teacher

Union High School
09.2017 - 05.2023

Lead Server Trainer

Areal
04.2014 - 06.2017

Bartender Supervisor

H.O.M.E. (House Of Music & Entertainment)
05.2012 - 01.2014

Bachelor of Arts - English Literature

Northeastern State University

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